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Guild Mortgage · 1 day ago

Production Manager (Unlicensed)

Arizona, United States

Full-time

Onsite

Mid, Senior Level

2+ years exp

Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers since 1960. The Production Manager is responsible for overseeing the completeness and compliance of loan files, managing a team to support Loan Officers, and implementing practices to enhance departmental efficiency.

Consumer LendingLendingMortgageReal Estate

Responsibilities

Manage a team tasked with the day-to-day administrative support of Loan Officers; oversee the input and maintenance of MyKey and database system data; the collection of loan applications, supporting documentation, and other paperwork; the analysis of customer credit/financial scenarios, etc

Monitor operational performance/metrics for the department to maximize productivity, efficiency, and compliance levels

Provide guidance, training, coaching, mentoring, recognition, and support to staff. Hire, discipline, and exit team members when necessary

Build and maintain solid working relationships with realtors with the goal of generating leads, increasing loan production, and providing exemplary customer service

Ensure client meetings are regularly set and efficiently held; ensure regular and appropriate status updates are provided to customers throughout loan cycle

Ensure the completeness, accuracy, timeliness and compliance of loan files

Efficiently manage the loan pipeline; assign workload among staff and manage work schedules in order to ensure optimal loan completion rates

Identify team training needs and provide training to staff in order to increase department knowledge and compliance

Provide recommendations for new and revised procedures to increase efficiencies and/or decrease errors

Cultivate and maintain a positive department culture that emphasizes teamwork, collaboration, and that openly shares information so that clients can be served as quickly and efficiently as possible

Respond to escalated issues that cannot be resolved by teammates; assist with complex or problematic loans, provide support on scenarios/pre-qualifications when needed, etc

Provide back up support as needed; may originate loan production when department’s volume increases, and/or attend closings in the absence of Loan Officer(s)

Oversee achievement of standards, risk management, quality control, and adherence to policy and procedure

Provide data, reports, and status updates to Management as needed

Stay abreast of industry trends and changing regulations and guidelines related to field of expertise; make recommendations for changes to policy, practice, and process accordingly

Perform other duties as assigned

Qualification

Loan Officer experienceMortgage business knowledgeSupervisory experienceData entry proficiencyMicrosoft Office proficiencyCustomer service excellenceDetail orientationMath skillsOrganizational skills

Required

High school diploma or equivalent required

Two to three years total experience as a high performing Loan Officer or high performing Loan Officer Assistant

Expert-level knowledge of mortgage business, including overall mortgage lending processes and internal controls, as well as federal, state, and regulatory requirements/guidelines; valid documentation related to processing mortgage applications

Ability to manage multiple priorities; strong detail orientation and highly organized

Works with a strong sense of urgency and responsiveness

Passionate about delivering excellence in customer service

Demonstrated patience and professionalism when interacting with both internal and external customers

Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required

Intermediate math skills