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Dexian · 20 hours ago

Desktop Technician

Colorado Springs, CO

Full-time

Onsite

Senior Level

$37/hr - $47/hr

6+ years exp

Dexian is a leading technology and professional staffing company with a global presence. They are seeking a Level II Desktop Technician to provide maintenance and support for computing devices and software at a premier aerospace customer, ensuring all service level agreements are met.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals

Installation of upgrades (memory, hard drives, etc.) and peripheral devices

Providing office support to coordinate and schedule new equipment installations

Monitoring and updating ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records

Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment

Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information)

Qualification

Active DirectoryUNIXMcAfee security productsHardware supportVoIP devicesWindowsMac OSServiceNowData transfersInventory managementDesktop supportTechnical CertificationCommunication skillsProblem solvingTime management

Required

6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician

Ability to support systems on both classified and unclassified networks

Familiarity with security requirements (ICD 503, DFARS, etc.)

Ability to plan and prioritize their work assignments to meet deadlines/SLA's in a fast-paced environment without supervision

Advanced understanding of Active Directory (heavy account management)

Advanced understanding of UNIX (account management, permissions, etc.)

Advanced understanding of McAfee suite of security products (i.e., ENS, DLP, MDE)

Advanced understanding of hardware support experience (i.e., swapping hard drive, fan, motherboard)

Advanced understanding of troubleshooting HP systems

Advanced understanding of maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity)

Advanced understanding of installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using LANDesk or other imaging technologies

Advanced understanding of data transfers using USMT

Advanced understanding of inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking

Advanced understanding of ServiceNow ticketing system

This position requires an active Department of Defense security clearance at the TOP SECRET/ Sensitive Compartmented Information (SCI) level upon hire

Current Polygraph required

U.S. citizens ONLY are eligible for a security clearance and this position

Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints

Valid driver's license/Real-ID with clean driver's history

Self-starter with extremely strong work ethic

Excellent time-management and multitasking skills

Exceptional attention to detail and high level of accuracy required

Demonstrated problem solving and people skills

Ability to research, resolve and complete tasks within pre-determined deadlines and schedules

Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis

Excellent communication skills, both verbal and written, to articulate details in a professional manner

Must embrace technology to promote efficient operations