TEC · 2 weeks ago
Residential Account Manager
United States
Full-time
Remote
Entry Level
$20/hr - $25/hr
1+ years expTEC is a communications company focused on connecting customers to the world and strengthening communities. The Residential Account Manager will be responsible for selling fiber optic internet packages to new and existing customers over the phone, while also servicing and retaining a residential customer base.
InternetSecurityTelecommunications
Hiring Manager
Lindy Crenshaw
Responsibilities
Responsible for growing, servicing, and retaining a residential customer base in a fast paced and competitive environment
Responsible for selling into fringe market areas to expand and grow residential bases
Initiate and manage sales conversations through outbound and inbound calls to potential and existing customers
Stay abreast of company products and industry trends to best meet the needs of the customer
Listen to customer needs and recommend tailored fiber internet plans and add-on services that address their specific requirements
Address customer questions, concerns, and objections in a professional and persuasive manner
Accurately document all customer interactions, sales activities, and relevant information using the company's CRM software
Interact with customers to build relationships that promote satisfaction in TEC brands and products leading to referrals
Research, prepare, and present solutions for residential customers that would include, but not be limited to voice, data, and wi-fi management
Coordinate and assist with Sales and Customer Experience to ensure the satisfaction and security of customers
Demonstrate willingness to remain flexible in work scheduling to achieve necessary call results
Serve as a team player working well with customers, business sales team, and other departments within TEC’s organization
Special projects as requested by the Sales Operations Manager
Qualification
Required
A high school diploma or equivalent is required
Exceptional verbal communication skills and a compelling phone presence
Strong persuasive and negotiation skills, with a track record of closing sales
Ability to work independently and manage time effectively to maximize call volume and sales opportunities
Requires excellent written and verbal skills
Preferred
A two-year associate degree from a junior college is preferred
A minimum of one (1) year of computer experience and experience in Microsoft Office applications is preferred
Proven experience in telesales, telemarketing, or inside sales role, preferably within the telecommunications or technology sector
Company
TEC
TEC delivers fast, dependable fiber Internet and advanced communication solutions to homes, businesses, and communities of all sizes.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-11-05Acquired
Leadership Team
Joey Fail Garner
President and CEO
Company data provided by crunchbase