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North Carolina Education Lottery · 5 days ago

IT Services Manager

Raleigh, NC

Full-time

Hybrid

Senior Level

$100K/yr - $100K/yr

5+ years exp

North Carolina Education Lottery is dedicated to raising money for education through its lottery system. The IT Services Manager will oversee daily operations, ensuring staff have access to necessary systems and providing solutions to software and hardware issues while managing a team of computing services administrators and technicians.

AssociationEducationGovernmentInformation TechnologyNon Profit

Responsibilities

Manages computing services administrators/engineers in the day-to-day performance of their jobs; hiring and training staff; ensures that project/department milestones/goals are met; provides support; delegates projects; provides guidance educational opportunities

Designs, builds, supports, and maintains a highly redundant computing infrastructure

Manages computing services technicians that provide help desk support for the entire agency by hiring and training staff; providing support; leading problem-solving efforts with outside vendors; delegating projects; providing guidance on goals and educational opportunities

Designs, and maintains a highly redundant storage area network (SAN)

Designs, and maintains an enterprise backup and recovery solution utilizing Veeam and VMware. Conducting business continuity tests for disaster recovery

Monitors and responds to system outages; responding, analyzing, and prioritizing alerts sent out by the monitoring system; working with vendors to ensure optimal uptime of business-critical applications

Researches new technology by participating in educational opportunities and seminars; reading professional publications and best practices from vendors; and networking with others in the related field

Qualification

VMwareSAN technologiesWindows/Linux ServerIT securityDisaster recoveryEndpoint managementUnified computing systemsMDM solutionsCustomer service

Required

Bachelor's degree and 5+ years of experience

Knowledge and ability to work with VMware technologies, including but not limited to ESXi, vSphere, vCenter, vRealize suite, and Workspace One

Knowledge and ability to work with SAN technologies. Pure Storage preferred

Knowledge and ability to work with and troubleshoot Windows/Linux-based Server systems, Windows client operating systems, Microsoft Azure, Exchange, Active Directory, DNS and MS application suites

Knowledge of endpoint management solutions (Tanium and Microsoft Configuration Manager preferred)

Knowledge of MDM solutions (Intune and Omnissia preferred). Experience in configuring and maintaining in an enterprise environment with a mixture of Windows and Apple devices

Knowledge and ability to work with unified computing systems (Cisco UCS)

Knowledge of disaster recovery and business continuity

Support and practice IT security and ensure the confidentiality of sensitive data

Strong customer service focus and experience working with end-users