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Elliptic · 13 hours ago

Strategic Delivery Engagement Manager

New York, United States

Contract

Onsite

Mid, Senior Level

Elliptic is a company focused on compliance solutions for the financial sector, and they are seeking a Strategic Delivery Engagement Manager to deliver onboarding and advisory support to customers. This role involves working with financial institutions and fintechs to operationalize compliance programs and enhance customer success with Elliptic products.

BitcoinBlockchainComplianceCryptocurrencyFinanceFinTech

Responsibilities

Lead deployment and configuration of Elliptic’s compliance and blockchain analytics solutions for enterprise customers, particularly in service-led engagements, ensuring alignment between technical setup, compliance use cases, and operational requirements

Facilitate customer onboarding and enablement sessions, ensuring stakeholders understand how to configure, interpret, and integrate Elliptic tools into their existing workflows

Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations (e.g., Travel Rule, crypto AML)

Own and manage the engagement, tracking all operational aspects to ensure delivery of scoped project milestones within agreed timelines and SLAs, while providing transparent internal and client-facing updates on progress, issues, and risks

Collaborate with Sales, Customer Success, and Product teams to ensure a smooth handover from sales to go-live, and contribute to feedback loops for product enhancement

Provide project coordination including agenda planning, documentation, follow-ups, and managing action items for implementation and service delivery engagements

Contribute to the continuous improvement of delivery methodologies and playbooks by sharing client insights and lessons learned

Stay up to date on crypto compliance trends, typologies, and regulatory changes that impact client compliance frameworks or product usage

Support the development of internal knowledge content, FAQs, and workshop material used by the broader services and delivery teams

Qualification

Financial crime complianceCompliance software implementationProject coordinationBlockchain technologyOperational experienceAPI-based technologiesAML knowledgeCustomer relationship managementCommunication skills

Required

Willing and able to work on-site with customers to support project delivery, foster collaboration, and build strong client relationships

Operational experience and/or subject matter expertise in financial crime compliance, AML, or cryptoasset-related risk management (either in a Fintech, RegTech, Consultancy, or Financial Institution)

Hands-on experience in delivering or supporting the implementation of compliance software or related technology solutions for customers

Ability to interact confidently with customer compliance, risk, and operational stakeholders and translate complex requirements into actionable configurations or best practices

Project coordination instincts—a strong sense of structure, accountability, and task management

Excellent written and verbal communication skills for both internal documentation and externally-facing deliverables

Experience working in a fast-paced, 'build-phase' product company or scale-up environment – comfortable with ambiguity and problem-solving