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Echelon Payments · 1 week ago

Financial Support Representative

Melville, NY

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $60K/yr

Echelon Payments is a company focused on providing financial solutions, and they are seeking a Financial Support Representative to assist clients with their payment-related inquiries. The role involves providing support via various channels, resolving disputes, and collaborating with internal teams to enhance client experiences.

Financial Services

Growth Opportunities

Responsibilities

Provide timely and accurate support to clients via phone, email, and live chat

Assist clients in resolving transaction disputes and account discrepancies

Work closely with internal teams (risk, compliance, tech support) to escalate and resolve complex issues

Maintain detailed records of all customer interactions and follow-ups

Educate clients on payment system features and best practices

Weekly and monthly billing to customers, payments to agents, and collection vendor management

Daily merchant account maintenance, bank changes, fee changes

Participate in a variety of value-added initiatives and process enhancements to optimize the output of the Corporate Finance department

Qualification

Client supportTransaction dispute resolutionRecord keepingBilling managementCommunication skills

Required