Apply on Employer Site

CVS Health · 1 day ago

Enrollment Lead- Aetna Employer Portal- Remote

United States

Full-time

Remote

Mid, Senior Level

$54K/yr - $159K/yr

5+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Enrollment Lead serves as the centralized point of contact for enrollment-related matters, providing support, leading training, and driving process improvement within the Aetna Employer Portal team.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Lead day-to-day execution of enrollment feature development and operational support within the Aetna Employer Portal

Partner with business stakeholders to document current vs. future state enrollment processes and capabilities

Manage user acceptance testing (UAT) to validate enrollment features against design specifications

Oversee access and registration processes for new and existing users, including migration from legacy tools (e.g., ESW, EZEnroll, EZLink, ABAT, BenefitFocus)

Provide troubleshooting and support for internal and external users related to enrollment and billing

Monitor and report on enrollment performance metrics; identify and implement process improvement opportunities

Support the development and execution of communication and training materials for Sales and Account teams

Collaborate with tool owners to coordinate decommissioning activities and ensure readiness for portal launch phases

Champion a customer-centric approach, ensuring enrollment solutions are intuitive and aligned with user needs

Foster a culture of continuous improvement and operational excellence

Qualification

Healthcare operationsEnrollment managementUAT coordinationDigital platform supportPerformance metric analysisStakeholder engagementProcess improvementCommunication

Required

5+ years of experience in healthcare operations, enrollment management, or digital platform support

Proven track record in managing cross-functional initiatives and driving operational improvements

Strong understanding of enrollment systems, user provisioning, and portal-based workflows

Experience with UAT coordination and feature validation

Excellent communication and stakeholder engagement skills

Proficiency in reporting and performance metric analysis

Preferred

Experience with Aetna Employer Portal or similar enterprise healthcare platforms

Familiarity with legacy systems such as MEA, ESW, EZLink, ABAT, and EZenroll

Background in sales operations or account management support

Exposure to digital transformation initiatives and agile development environments

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.