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Lennox · 11 hours ago

Sr. Manager, External Training

Richardson, TX

Full-time

Onsite

Senior Level, Lead/Staff

$127K/yr - $167K/yr

8+ years exp

Lennox is a global leader in HVAC and refrigeration solutions, dedicated to delivering innovative and sustainable products. The Senior Manager of Training & Development is responsible for leading a team to oversee technical training programs, ensuring alignment with organizational goals and continuous improvement of training initiatives.

Consumer GoodsElectronicsHeating Ventilation and Air Conditioning (HVAC)Innovation Management

Responsibilities

Manage and develop managers responsible for technical training and dealer training programs

Provide clear direction, set performance standards, and coach managers to achieve excellence

Align departmental training strategies with overall business objectives and industry trends

Build and execute proactive training strategies that ensure employees and dealers have the appropriate depth of knowledge

Oversee the assessment, design, deployment, and evaluation of training curricula

Ensure training programs remain current, relevant, and compliant with regulatory requirements

Direct managers in defining, documenting, and maintaining training guidelines

Oversee blended delivery methods including classroom, demonstrations, on-the-job training, workshops, and e-learning

Lead certification and accreditation initiatives within the Lennox Learning Center

Ensure technical training labs meet established standards through quarterly site reviews and audits

Partner with leadership, sales directors, field leadership, territory managers, and store managers to align training with business objectives

Collaborate with content developers, sales, and marketing teams to ensure timely creation and deployment of training materials

Serve as a liaison with dealer contacts to incorporate the voice of the customer into training programs

Oversee managers who recruit, evaluate, and manage external contract trainers

Negotiate, design, and manage contracts to ensure instructional quality and alignment with company values

Ensure budget goals are met while maintaining high standards of training delivery

Conduct ongoing evaluations of training effectiveness, using feedback and performance metrics to refine curricula and delivery methods

Promote training programs, articulate their value, and drive participation across employee and dealer segments

Engage training champions to advocate for and support initiatives in the field

Qualification

HVAC expertiseTraining designDeliveryProject managementBlended learning methodsMicrosoft Office SuiteCoaching skillsCommunication skillsInterpersonal skillsCollaboration skills

Required

Bachelor's degree or equivalent combination of education and experience

Minimum 8–10 years of experience in training and development, with at least 3–5 years managing managers

Strong HVAC equipment engineering and application knowledge

Proven expertise in blended learning design and delivery methods

Exceptional project management, organizational, and problem-solving skills

Demonstrated ability to build credibility and strong relationships across all organizational levels

Excellent communication, interpersonal, coaching, and collaboration skills

Proficiency in Microsoft Office Suite

Preferred

Strategic thinker with a systems perspective on training development and delivery

Ability to motivate and influence managers and teams to achieve results

Strong customer service orientation, with experience in needs assessment and satisfaction evaluation

Knowledge of business and management principles including strategic planning, resource allocation, and leadership techniques

Benefits

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

8 weeks paid birthing leave

2 weeks paid bonding leave

Life and long-term disability insurance

12 days paid time off

2 paid well-being days

1 paid volunteer day

12 paid holidays

3 floating holidays per year

Company

Lennox

Glassdoor4.0

Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Founded in 1895

Richardson, Texas, USA

10001+ employees