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Axiom · 1 day ago

Desktop Support Engineer (Freelancer) Coppell – Texas

Coppell, TX

Part-time

Hybrid

Entry Level

1+ years exp

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. They are seeking an experienced IT Desktop Support Engineer to provide on-site and remote support for end users while managing service requests efficiently.

ComplianceConsultingLaw EnforcementLegalProfessional Services

No H1B

Responsibilities

Provide on-site and remote support for desktops, laptops, printers, and mobile devices

Troubleshoot and resolve issues related to Windows, macOS, Office 365, VPN, and networking

Handle system setups, software installations, and hardware deployment

Perform password resets, account unlocks, and general user account management

Maintain clear documentation of procedures, incidents, and resolutions

Monitor incoming service requests and assign tickets based on priority, location, and skill set

Act as the central coordinator for all desktop support operations

Track and follow up on open tickets to ensure timely closure and customer satisfaction

Escalate complex issues to senior engineers or other IT teams as needed

Maintain SLA compliance and prepare daily or shift handover reports

Qualification

Windows supportMacOS supportITSM toolsMicrosoft Active DirectoryBasic networking knowledgeOffice 365CompTIA A+Technical coordinationUser account managementDocumentation