Circana · 20 hours ago
MGR, Client Service Tech
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $77K/yr
2+ years expCircana is a global company dedicated to fostering inclusivity and belonging, and they are seeking a Client Service Manager. This role involves ensuring service excellence, understanding customer needs, and managing client relationships while delivering high-quality reports and solutions.
Market Research
Responsibilities
Provide superior service through exceptional management of all aspects of content delivery for client
Accountable for building rapid rapport with key client contacts and improving Client Satisfaction and NPS (Net Promoter Score) measurements
Proactively manages communication and expectations with client and cross functional teams
Provide on-going Experience and expertise for IRI solutions, data questions, story building, and troubleshooting
Effectively synthesizes content written and verbally
Serve as liaison between off-shore team, work effectively in virtual settings
Ability to plan time around client deliverables and requirements
Educate clients on IRI Unify platform, new capabilities, and interpretation of data
Indirectly Experience revenue growth, and directly Experience IRI ‘Growth Delivered’ strategy
Accountable for ensuring all change events and client deliverables are delivered on time and accurately
Collaborate with cross functional teams to define and deliver deliverables within the scope of contractual commitments and other related commercial agreements
Partner internally with Technology and others within IRI to ensure seamless client transition and adoption of new systems and capabilities
Technically savvy. Enjoys staying abreast of IRI new platforms and considers how to apply these with clients and end users
Implement process improvements and best practices
Ability to work on multiple projects, prioritize, work as a team, and escalate issues and barriers as they arise
Establish and maintain scorecard metrics (key performance indicators); highlight progress against quality initiatives
Operate within standards to assure quality
Accurately assesses problems and efficiently arrives at resolution
Applies systemic thinking to identify root cause of issues and prevent reoccurrence
Curious by nature – seeks out and engages in learning opportunities – and applies knowledge to business
Performs validations and QCs during all change events to verify accuracy
Identifies data discrepancies; communicates resolution plan where appropriate
Anticipates issues. Identify opportunities to improve systems to prevent problems and mitigate risk
Suggests ways to be more efficient; contributes to improvement initiatives to streamline processes
Experiences revenue growth for the firm, including profitable client renewals and new business opportunities
Qualification
Required
BA/BS Degree OR 2 or more years of relevant experience
Ability to work in a fast-paced environment, be flexible and welcoming to change
Outstanding verbal and written communication skills and professional etiquette
Excellent project management and organizational skills
Problem solving skills and attention to detail critical
Technical mindset with proven technical abilities; experience using Excel, data management tools
Demonstrated expertise in translating data and analysis into relevant implications
Able to engage in consultative manner with clients
Travel as business need dictates (<10%); amount depending upon location of candidate
Flexibility of work schedule to cover night and weekend work when needed
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Circana
Circana consults on the complexities of customer behavior.
5001-10000 employees
H1B Sponsorship
Circana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (37)
2023 (32)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
Vestar Capital Partners
2024-04-23Private Equity· $1.2B
Leadership Team
Stuart Aitken
President and CEO of Circana
Holly Knightly
Chief Financial Officer
Recent News
GlobeNewswire
2026-01-07
2025-12-10
Company data provided by crunchbase