Innoventrics ยท 1 day ago
Desktop Support Specialist
New York, NY
Contract
Hybrid
Mid Level
$25/hr - $30/hr
4+ years expInnoventrics is seeking an IT Support Specialist to provide first-class support for a high-energy, creative, and executive team. The role involves provisioning new equipment, onboarding users, and troubleshooting various devices and connectivity issues.
Management Consulting
Responsibilities
Provide first-class support for a high-energy, creative, and executive team
Provision new equipment, onboard new users, and provide welcome training
Perform account provisioning and permissions assignments
Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other peripheral equipment as required
Perform basic break-fix tasks
Support security teams on incident response and use of patching and anti-malware tools
Troubleshoot connectivity issues, both wired/wireless
Provide global support for any SMP location as required
Laisse with Sony L2 & L3 teams to assist with troubleshooting and configuration of local infrastructure as required
Navigate a wiring closet to patch workstations/devices into the network as appropriate
Work in our Service Desk ticketing system
Document troubleshooting steps & procedures so others can leverage knowledge
Maintain inventory of local assets
Project-based work as needed
Qualification
Required
4+ years of related experience
Strong understanding of Windows and Mac environments
Have strong interpersonal skills and be able to manage the expectations of a demanding user community
Proficient in MS Word, Excel, Outlook, and PowerPoint, and Office 365 Administration
8 - hour business workday, but variations in work volume frequently require extended working hours for evening and late-night events
Be familiar with basic security & privacy principles (MFA, Access Control, Asset Management, phishing, data protection, encryption)
Broadly familiar with basic networking concepts (tcp/ip, subnets, DHCP, DNS)
Experience with ITSM (Jira or ServiceNow, for example)
Familiar with MDM (Mobile Device Management) (Intune, JAMF, or Addigy, for example)
Preferred
Experience working with Intune & Autopilot is a plus
Company
Innoventrics
Innoventrics is a global technology solutions company with a strong presence in India USA and the Canada, empowering organizations in IT and Healthcare to innovate, scale, and transform digitally.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase