UBMD Physicians' Group ยท 1 week ago
Collections Representative
Buffalo, NY
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expUBMD Physicians' Group is dedicated to helping patients navigate their healthcare experience with clarity and compassion. As a Collections Representative, you will support patients with their account balances while building valuable skills for a career in healthcare administration.
Elder CareHealth CareNon Profit
Responsibilities
Contact patients regarding outstanding balances to arrange payments or set up payment plans
Review overdue accounts and follow up according to company policy
Work no-show charge reports and $0 encounters to ensure all services are captured accurately
Respond to patient inquiries about balances and payment options with professionalism and empathy
Monitor and respond to online reviews, maintaining a positive image for the practice
Document all collection activities accurately in the system
Collaborate with billing, front office, and clinical teams to resolve patient concerns
Handle patient information in full compliance with PHI and HIPAA regulations
Qualification
Required
High school diploma or equivalent required
Strong communication and organizational skills
A calm, professional approach to resolving challenges
A customer service mindset and attention to detail
Preferred
associate's degree in healthcare administration or related field preferred
1+ years of experience in medical collections, billing, or patient account services preferred
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Paid time off
Paid holidays
Company
UBMD Physicians' Group
UBMD Physicians' Group provides primary and specialty care for children, adults and seniors.
1,001-5,000 employees
Funding
Current Stage
Late StageRecent News
Buffalo Business First
2025-01-17
Buffalo Business First
2024-12-23
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