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Mastercard · 10 hours ago

Director, Technology Account Management

Purchase, NY

Full-time

Hybrid

Lead/Staff

$156K/yr - $258K/yr

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. The Director of Technology Account Management is responsible for managing the technology and operational relationship with customers, ensuring their needs are met while identifying opportunities for growth and innovation. This role involves coordinating with various teams and overseeing customer projects to enhance operational efficiency and customer satisfaction.

FinanceFinancial ServicesInformation TechnologyPayments

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives

Identify and deliver against customer and Mastercard business and corporate objectives, opportunities, and commitments

Provide Voice of Customer into proposed product development initiatives and rule changes

Build, grow, and manage operational and technical relationship with Key Accounts in market

Oversee Mastercard activity related to the technology design and implementation of customer projects to ensure customers’ and Mastercard’s needs are met

Grow and manage close working relationships with customer's executive- and decision-making-level contacts

Identify customer needs and arrange for training and communication of operational enhancements

Drive customer and internal staff to ensure customer's compliance with all Mastercard technology enhancements

Ability and willingness to provide off-hours support to customers as needed

Qualification

Account managementCustomer service principlesProject managementCredit card operationsAnalytical skillsNegotiation skillsPresentation skillsCross-functional collaborationProblem solving

Required

Driver mentality, ready to hunt for optimizations and revenue opportunities

Extensive knowledge of credit, commercial, small business and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management

Extensive knowledge of Mastercard Debit and Commercial Payments systems and platforms is preferred, including SmartData and InControl

Ability to work effectively across all segments of Mastercard and customers' organization

Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices

Ability to grasp technology details and translate them into solutions and/or to address business opportunities

Project management and implementation skills required; technology and operations related skills required

Extensive account management experience with outstanding interpersonal and negotiation skills

Strong analytical/problem solving and planning skills

Articulate and creative, adept at delivering stand-up presentations

Must possess solid knowledge of the business drivers, technology solutions and players, best practices employed across all segments, regulatory implications, Mastercard products & rules and competitive solutions within the US market

Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers

Proven track record of delivering results through cross-functional collaboration and facilitation in high-pressure situations with challenging personalities

Travel will be required (approximately 20%)

College education or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience

Preferred

Extensive knowledge of Mastercard Debit and Commercial Payments systems and platforms is preferred, including SmartData and InControl

Benefits

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)

Flexible spending account and health savings account

Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)

80 hours of Paid Sick and Safe Time

25 days of vacation time and 5 personal days, pro-rated based on date of hire

10 annual paid U.S. observed holidays

401k with a best-in-class company match

Deferred compensation for eligible roles

Fitness reimbursement or on-site fitness facilities

Eligibility for tuition reimbursement

Company

Mastercard

Glassdoor4.2

Mastercard is a financial network that processes payments between banks and cardholders.

Founded in 1966

Purchase, New York, USA

10001+ employees

http://www.mastercard.com

H1B Sponsorship

Mastercard has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (540)

2024 (319)