Lees Marketplace · 11 hours ago
Morning Customer Service Desk Specialist-Logan
Logan, UT
Full-time
Onsite
New Grad, Entry LevelLee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. The Customer Service Desk Clerk provides friendly, efficient, and professional assistance to guests at the service desk, handling inquiries, returns, and supporting front-end operations to enhance the shopping experience.
E-CommerceGroceryMarketplaceRetail
Responsibilities
Greet and assist guests at the service desk with courtesy and professionalism
Process returns, exchanges, and refunds according to company policies
Answer phone calls, respond to guest inquiries, and direct calls to the appropriate department
Assist in monitoring front-end operations, helping ensure lines stay minimal and guests are served quickly
Work side by side with the Front-End Manager to help oversee cashiers, baggers, and front-end workflow
Balance cash drawers and maintain accurate transaction records
Assist with guest complaints, concerns, or special requests, escalating when necessary
Keep the service desk area clean, organized, and well-stocked with supplies
Support front-end operations as needed, including bagging or assisting at registers
Verify correct payment methods are accepted and properly processed
Ensure team members are aware of current promotions, ad pricing, and in-store specials
Oversee daily cash handling procedures, including tills, safe counts, and deposits
Maintain cleanliness, safety, and organization of front-end, entry areas, and parking lot
Ensure each guest receives a prompt, friendly, and efficient checkout experience
Provide knowledgeable answers to guest inquiries
Assist in training team members to resolve guest concerns professionally and escalate when necessary
Monitor and help manage front-end operations to minimize wait times
Ensure accurate application of promotions, ad pricing, and loyalty programs
Maintain a visible presence at the customer service desk to support guest interactions and team guidance
Address and follow up on guest feedback or complaints, coordinating with other departments as needed
Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members
Displays excellent problem solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”
Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards
Ensure front-end team members handle products with care, inspecting items during checkout to maintain quality standards and replacing any products that do not meet Lee’s Marketplace expectations
Assist in training and ensure adherence to proper bagging procedures to prevent cross-contamination and ensure the safe handling of guest groceries
Continually improve familiarity with product location throughout the store to better assist guests and team members
Follow correct procedures for handling damaged items, including appropriate storage locations by department
Ensure that no returned perishable items are placed back on the sales floor, in accordance with food safety and quality standards
Follow proper procedures for handling returns, exchanges, and special orders, ensuring compliance with company policies
Maintain a clean, organized, and welcoming front-end area, including registers, bagging areas, and entrances
Follow all safety and sanitation procedures. Ensure adherence to store safety and sanitation standards by all front-end team members
Conduct regular checks of workstations for cleanliness, safety hazards, and operational readiness
Respond to spills, hazards, or other safety issues promptly and according to policy
Oversee hygiene practices for all Frontend staff, including regular use of proper sanitation processes
Report any safety hazards or equipment issues to Store Director
Responsible for accident reporting for team members as well as guest accidents in a timely manner
Adhere to all food safety and sanitation regulations
Contributes towards the cleaning responsibilities in the department
Partner with the Front-End Manager to maintain labor efficiency by being aware of scheduling needs and adjusting staffing levels as needed
Help oversee break schedules to ensure coverage during busy periods while maintaining compliance with labor requirements
Oversee the handling and processing of returns, exchanges, and special orders at the customer service desk
Ensure proper acceptance of payment methods (cash, cards, checks, EBT, WIC, etc.)
Monitor and verify accuracy of register drawers, safe counts, and daily deposits
Ensure accurate pricing and scanning of all items at the register
Monitor point-of-sale (POS) systems to ensure proper function and report any technical issues
Assist in the training of cashiers on how to properly handle special items (e.g., bulk, weighed items, produce codes, alcohol, etc.)
Track cashier over/short reports and implement corrective training as needed
Ensure all financial procedures follow company policy and are documented properly
Minimize shrink at the front end through strong oversight of returns, voids, and transactions
Work cooperatively with team members to achieve store goals
Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values
Participate in team meetings and training sessions
Assist other departments as needed
Work in a fast-paced, sometimes crowded, production environment with tact and patience
Work with team to ensure products are sold well before their expiration date
Communicate upcoming promotions and in-store events with front-end staff
Coordinate with IT or store leadership on POS updates or pricing issues
Assist with store-wide goals, projects, and seasonal needs as part of the management team
Partner with other department managers to resolve guest issues and coordinate service
Attends departmental, store, and company meetings as required; contributes to profits and revenues and meets productivity standards
Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management
Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members
Be a professional example for all team members to follow
Qualification
Required
High school diploma or equivalent (Required)
Ability to stand, walk, twist, sit, and bend for extended periods
Ability to lift and carry items weighing up to 50 pounds
Manual dexterity for handling small objects and operating equipment
Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance
Occasionally stoop, crouch, kneel, or crawl
Prolonged periods standing and walking
Must be able to access and navigate all areas of the store
Must be able to lift up to 50 pounds at times
Lifting may include floor to shoulder and overhead lifting repeatedly
Occasional use and climbing of step stools or ladders are required
Strong knowledge of POS systems and register operations
Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests
Excellent communication, leadership, and problem-solving skills
Detail-oriented, especially regarding pricing and payment accuracy
Proven ability to motivate and inspire a team to achieve goals
Strong analytical and decision-making skills to address operational challenges
Ability to implement solutions quickly and effectively
Strong organizational and multitasking abilities to manage various department operations simultaneously
Ability to learn new technology quickly
Ability to handle customer inquiries and complaints effectively
Strong math skills
Ability to read and follow instructions
Good verbal communication skills
Preferred
Previous experience in retail or guest service (Preferred)
Previous leadership experience (Preferred)
Benefits
Competitive hourly wage/salary.
Paid time and a quarter on Sundays
Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
10% discount, restrictions apply
Ace Hardware Discount at Lees Ace Hardware locations
Paid Time Off to those who qualify
Company
Lees Marketplace
Lee Badger left a legacy of well-stocked, clean, bright, friendly grocery stores with competitive prices.
Founded in 1981
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-02-13
Company data provided by crunchbase