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DeKalb County Government · 1 day ago

Office Assistant

Decatur, GA

Full-time

Onsite

New Grad, Entry Level

$17.68/hr - $23.92/hr

DeKalb County Government is seeking an Office Assistant to provide routine clerical support across multiple departments. The role involves serving as the first point of contact for the public, performing data entry, and assisting with various documentation and customer service functions.

Government

Responsibilities

Serves as the receptionist or first point of contact for the public; answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages; and initiates and returns calls as necessary

Provides clerical support for an assigned department/division; and processes a variety of documentation associated with department/division operations within designated timeframes and per established procedures

Performs customer service functions; provides information/assistance regarding department/division services, activities, procedures, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; and research problems/complaints and initiates problem resolution

Processes a variety of documentation associated with department operations within designated timeframes and per established procedures; receives, reviews, records, types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; and files, maintains, and stores hardcopy records

Performs data entry functions by keying data into computer system; enters, retrieves, reviews or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; and develops databases and computerized reports

Receives moneys in payment of various fees/services; records transactions and issues receipts; and balances revenues and forwards revenues as appropriate

Operates fax machine to send/receive documentation; transmits faxes on behalf of department/division staff; distributes/delivers incoming faxes to appropriate personnel; and replenishes paper supply in fax machine as needed

Types/sends e-mail messages, and screens incoming e-mail messages

Processes incoming/outgoing mail; sorts, organizes, opens, and/or distributes incoming mail; signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail through postage machine; and processes bulk mailing projects

Copies and distributes forms, reports, correspondence, and other documentation

Files documents for the department/division; prepares and sets up files; sorts/organizes documents to be filed; files documents in designated order; and retrieves/replaces files

Monitors inventory of department supplies and forms; ensures availability of adequate materials to conduct work activities; and initiates requests/orders for new or replacement supplies

Conducts routine research of department files, court/legal records, database records, hardcopy materials, internet sites, or other sources as needed

Types, prepares, or completes various forms, reports, correspondence, lists, receipts, work orders, or other documents

Operates a computer to enter, retrieve, review or modify data; performs data entry functions by keying data into computer; verifies accuracy of entered data and makes corrections; and utilizes word processing, spreadsheet, database, case management, calendar, internet, e-mail, or other programs

Performs basic maintenance of computer system and general office equipment, such as backing up data or replacing paper, ink, or toner; and coordinates service/repair activities as needed

Communicates with supervisor, employees, other departments, County officials, court personnel, attorneys, vendors, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems