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Cox Enterprises · 10 hours ago

Technical Customer Care Specialist I (Xtime)

Atlanta GA

Full-time

Hybrid

Entry Level

$16.59/hr - $24.86/hr

2+ years exp

Cox Automotive is a leader in transforming the automotive experience through technology. They are seeking a Technical Customer Care Specialist I to provide technical support to customers, ensuring satisfaction with products and services while resolving application and product issues.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues

Will be responsible for routine customer questions relating to product usage within Xtime support

Provide support for technical issues relating to the Cox Automotive suite of products

Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Handle routine customer questions relating to product usage

Provide technical support on issues through to resolution

Maintains expert-level knowledge of line of business processes and procedures

Accurately log all customer information in the CRM tool

Facilitate communication to other departments as needed to resolve client concerns

Communicate with key stakeholders to identify and resolve inquiries

Provide proper follow-up to ensure customer is kept apprised of the issue status

Qualification

Technical supportTroubleshooting skillsCRM experienceCommunication skillsAutomotive knowledgeInterpersonal skillsAttention to detailProblem-solving

Required

High School Diploma/GED

Generally, less than 2 years of experience

Ability to troubleshoot and document issues related to system performance and functionality

Excellent communication skills (Verbal and Written)

Strong problem-solving/troubleshooting skills

Strong interpersonal skills and attention to detail

Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours

Ability to work independently as a team to deliver on individual and business goals

Preferred

Displays strong dependability and reliability

Ability to handle multiple, competing priorities and deliver results in a fast-paced environment

CRM case logging/Salesforce experience

Experience with interaction distribution systems such as Genesys Pure Cloud

Automotive industry knowledge

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).