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Midcontinent Independent System Operator (MISO) · 12 hours ago

Senior Configuration Management Analyst

Greater Indianapolis

Full-time

Onsite

Mid, Senior Level

$113K/yr - $131K/yr

7+ years exp

MISO is hiring a Senior Configuration Management Analyst with ServiceNow experience. This role is responsible for managing and executing the configuration management process while ensuring the accuracy and integrity of the Configuration Management Database (CMDB), supporting corporate priorities through improved operational efficiency and regulatory compliance.

Electrical DistributionEnergyNon Profit

H1B Sponsor Likely

Hiring Manager

Jennifer Helle, PHR

Responsibilities

Partnering with IT Service Management (ITSM) leadership to enhance processes, optimize performance, and maintain service quality using the ServiceNow platform

Developing and maintaining Configuration Management Database (CMDB) standards within ServiceNow, ensuring CI data accuracy, completeness, and alignment with organizational policies, naming conventions, and compliance requirements

Supporting configuration and change management processes by identifying and remediating unauthorized CI changes, conducting configuration audits and reconciliations, and maintaining visibility into the health of the IT environment

Designing and delivering dashboards and reports to provide actionable insights on Key Performance Indicators (KPIs) and Critical Success Factors (CSFs), driving data-informed decisions and accountability

Collaborating with stakeholders and process owners to operationalize services, improve CMDB data integrity, and implement process and tooling enhancements that strengthen ITIL-based practices and ITSM maturity

Proactively identifying opportunities for automation, process improvement, and reliability enhancements - leveraging ServiceNow capabilities to streamline workflows and enable better service delivery

Qualification

ServiceNowConfiguration ManagementAsset ManagementITIL Foundations CertificationProcess ImprovementAutomationCollaboration

Required

Bachelor's degree in Information Technology, Computer Science or related field

At least 7 years of Configuration Management (CMBD) experience required

ServiceNow experience is required

Asset Management experience

Preferred

ITIL Foundations Certification

ITIL Operational Support & Analysis (OSA) Intermediate Certification or Service Operation (SO) Intermediate Certification

Benefits

401k

Vacation

Sick and safe time

Company

Midcontinent Independent System Operator (MISO)

Glassdoor3.6

MISO is the electric grid operator for the central United States.

Founded in 2001

Carmel, Indiana, USA

501-1000 employees

https://www.misoenergy.org/

H1B Sponsorship

Midcontinent Independent System Operator (MISO) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (7)

2023 (17)

2022 (9)

2021 (4)

2020 (10)