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Vector Security · 2 months ago

Service Scheduling Coordinator

United States

Full-time

Remote

Entry Level

1+ years exp

Vector Security is one of the largest security integrators in the country, dedicated to making the world more secure and connected. The Shared Services Customer Experience Service Coordinator will support customers by coordinating the scheduling of inspection work orders and providing technical support as needed.

Cloud SecurityNetwork SecuritySecuritySmart Home

Responsibilities

Coordinate with customers and schedule auto-generated work orders to include fire inspections, CO inspections and annual recurring inspections

Review and research accounts based on notification of trouble conditions from ADC, Alarmnet, Uplink, and other related items, contact customers and provide technical support to resolve and/or schedule as needed

Support field service technicians as needed

Discuss referral program with customers

Get information or direct customer to Vector’s website

Discuss new products and offerings

Qualification

Customer service experienceScheduling experienceTechnical supportDeductive reasoningCRM software proficiencyCommunication skillsEmpathyBasic technical abilityAccountabilityEffective listeningNegotiation skillsAdaptability

Required

High School diploma or equivalent

1-2-Years of relevant customer service or scheduling experience

Able to communicate effectively and professionally to customers

This includes but is not limited to displaying an upbeat and respectful demeanor, demonstrating patience, empathy, soft skills, effective listening, and adapting to our different customer dialects

Written and verbal communication skills; ability to communicate with customers in a variety of ways such as via telephone, email, chat

Able to make sound decisions and be accountable for the decisions made

Decisions are often made using deductive reasoning and negotiating an acceptable resolution-always doing the right thing for both our customers and our business

Company-specific monitoring center software for CRM and scheduling

Able to become proficient in these business systems in order to demonstrate competency with company specific processes and procedures

Have basic technical ability to understand and explain necessary steps to customers

Must complete ADC Technician Certification training within 90 days

State licenses and technical certifications as needed to access customer accounts

Able to work from home (Vector-provided equipment) without distraction