Zocdoc · 10 hours ago
Staff Software Engineer, AI Phone Assistant
United States
Full-time
Remote
Senior Level, Lead/Staff
$180K/yr - $270K/yr
7+ years expZocdoc is a leading healthcare marketplace dedicated to empowering patients in their search for care. They are seeking a Staff Software Engineer to build and maintain their AI Phone Assistant, focusing on integrating AI-driven workflows and ensuring system scalability and performance.
Health CareMedicalmHealthMobile AppsScheduling
Responsibilities
Architect, build, and maintain high-quality, scalable software systems that power Zocdoc’s AI Phone Assistant
Design and implement AI-driven workflows, integrating large language models (LLMs) and conversational AI into production systems
Lead prompt engineering, model integration, and system optimization to improve accuracy, responsiveness, and reliability
Collaborate cross-functionally with product, design, and data science teams to deliver production-grade AI capabilities
Drive the evolution of our AI platform — from experimentation and rapid prototyping to scalable, reliable systems in production
Ensure system scalability, observability, and performance as the product grows rapidly
Stay ahead of the curve on emerging GenAI tools and technologies, and apply them to solve real-world user problems
Qualification
Required
7+ years of professional software development experience, with at least 2+ years building or integrating AI/ML systems in production environments
Strong proficiency in C#, and experience with distributed systems and microservices architectures
Experience working with large language models (LLMs), prompt engineering, or AI-powered conversational interfaces
Proven ability to design, build, and scale complex, reliable, and high-performance systems
A deep understanding of data structures, algorithms, and software design principles
A track record of technical leadership and ownership over major systems or product areas
Strong collaboration and communication skills — able to partner across disciplines to deliver results
A passion for leveraging AI to build products that make a real difference in people's lives
Benefits
Flexible, hybrid work environment
Unlimited PTO
100% paid employee health benefit options
Employer funded 401(k) match
Corporate wellness programs with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive parental leave
Cell phone reimbursement
Great Place to Work Certified
Catered lunch everyday along with snacks
Commuter Benefits
Convenient Soho location
Company
Zocdoc
Zocdoc is a digital marketplace company that connects healthcare patients and doctors.
501-1000 employees
H1B Sponsorship
Zocdoc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (3)
2023 (6)
2022 (20)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$375.94MKey Investors
Francisco PartnersFounders FundKhosla Ventures
2021-02-11Private Equity· $150M
2019-07-01Series D
2017-05-30Secondary Market
Leadership Team
Oliver Kharraz
CEO & Founder
Netta Samroengraja
Chief Financial Officer
Recent News
2026-01-07
2025-12-11
Company data provided by crunchbase