Apply on Employer Site

Panera Bread · 21 hours ago

Director, Retail Operations

Saint Louis Support Center

Full-time

Onsite

Director/Executive

Panera Bread is a company focused on creating a healthier and happier world through best-in-class operations. The Director of Retail Operations is responsible for delivering operational excellence in bakery-cafes by leading and developing management teams to achieve business goals and ensure compliance with operational standards.

BakeryCateringFood and BeverageRestaurants

Responsibilities

Responsible for creating the strategy and vision for the market to achieve the execution of all Panera standards for guest service, marked-wide operating systems, profitability, new unit growth, food quality and safety, and people development

Responsible for achieving key business results and growing the business through coaching, development, and accountability of cafe management teams for the execution against these standards and processes

Effectively understands, applies, and communicates the business’ priorities, and is considered an SME of Panera’s operating systems, and the application throughout the market

Responsible for and the champion for achieving results through collaboration, communication, and implementation and sustained management of all new products, processes, and programs

A proactive partner, working cross-functionally with market and region-level support (Operations, HR, business development, etc.) creating discipline around channel execution by providing resources and supporting cafes that ultimately drive business results

Ensures that the right processes and behaviors are practiced by each cafe’s management team to deliver on the market’s established goals and to protect Panera’s brand identity and purpose

Responsible for unlocking and building the capabilities and performance of cafe management teams demonstrated through Panera’s Guiding Values and our people practices. These consist of recruitment, selection, DE&I, compensation, development/training, performance management and coaching, as well as succession planning

Creates the market’s People strategy and maintains a pipeline of talent to support the growth and talent needs within the market, to continually elevate employee performance and capability

Responsible for ensuring the cafes comply with all established operational standards, policies, and federal and state employment laws, around employment and food and workplace safety

Ensures cafes foster and maintain an inclusive and engaging work environment where every associate can show up authentically, free of discrimination and harassment

Qualification

Multi-unit experienceBusiness outcomes understandingCoaching skillsMicrosoft Office proficiencyTeam buildingCommunicationSelf-motivatedWork ethic

Required

Firm understanding of business outcomes (sales drivers, profit drivers, reading P&L and financial reports)

Excellent communication skills and can leverage these skills to influence others

Self-motivated and can plan, prioritize, schedule, and manage a market-wide calendar

Has the ability to build high performing teams through selection, coaching and development and has strong coaching skills to continuously develop a team of managers

Is motivational and can inspire teams to perform at a high level, create role clarity and hold leaders at different organization levels accountable

Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint, etc.), internet-based and complete other basic computer functions

Must have a strong work ethic, with the ability to work long and unusual hours