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Texas Regional Bank · 19 hours ago

Branch Manager - Frisco, TX

Frisco, TX

Full-time

Onsite

Mid, Senior Level

2+ years exp

Texas Regional Bank is seeking a Branch Manager to oversee the administration and daily operations of a full-service banking center. The role involves managing customer service, product sales, and ensuring operational excellence while leading and developing staff.

FinanceFinancial ServicesWealth Management

Growth Opportunities

Responsibilities

Manage the day-to-day banking center operations to ensure operational excellence

Directly supervise all banking center operations and lobby personnel

Order supplies for the banking center and generate service tickets to ensure equipment and systems are fully functional

Monitor and oversee all banking center procedures and transactions, which include overrides, audits, balancing, bait money, approve checks, review large items, and ensure individual teller and vault limits are within policy

Monitor and oversee all Teller Capture procedures

Resolve escalated customer complaints/issues promptly and effectively

Act as the Banking Center Security Coordinator, responsible for overall banking center security and adherence to policy and procedures. Responsible for quarterly security inspections, as well as conducting monthly security training

Ensure that all branch personnel are trained on all Bank products and services

Create and maintain the weekly schedule for lobby personnel, including the opening and closing officer schedule

Ensure timekeeping system is current with updated schedules as well as communicating schedules to lobby personnel and officers in a timely manner

Responsible for controlling or eliminating overtime expense within the branch

Provide ongoing guidance and support to lobby personnel for the development of the Bank’s overall mission of recruiting customers, building relationships, and retaining customers

Promote an effective sales and service environment

Responsible for quality control verification of all new account maintenance and lobby services performed at the banking center. This is including but not limited to opening & closing accounts, online banking, business online banking, IRAs, Card Valet, debit cards, wires, and Client Central

Maintain working knowledge of all the Bank’s products, services and service charges

Conduct regular staff meetings to communicate compliance with all Bank policy and procedures and communicate any updates to lobby personnel, as necessary

Conduct 90-day evaluations for new lobby personnel as well as annual performance evaluations for existing lobby personnel within an appropriate timeframe

Monitor lobby personnel performance. When appropriate, conduct coaching for improved performance and engage in disciplinary action steps with Human Resources, when necessary

Comply with federal and state regulations as well as all established Bank policies and procedures

Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures

Provide strong, compassionate, and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects

Carry out management responsibilities in accordance with the Bank’s policies and applicable laws and regulations. Responsibilities may include:

Interviewing, hiring, and training employees

Planning, goal setting, assigning and directing work toward individual accountability based on the bank’s strategic objectives

Appraising, rewarding and disciplining individual employees in a performance-driven environment

Addressing complaints and resolving problems of customers and employees

Perform other duties as assigned

Qualification

Banking experienceSales developmentSupervisory experienceMicrosoft Office SuiteCustomer serviceBilingual in EnglishSpanishInterpersonal skillsOrganizational skillsDecision-making skillsWork under pressure

Required

High School Diploma or GED required; Bachelor's Degree in business (preferred) or equivalent work experience

2 to 3 years of banking experience preferred

Demonstrate ability to lead, motivate and influence others; supervisory experience preferred

Excellent analysis, observation and decision-making skills

Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned

Excellent interpersonal and communication skills are necessary for maintaining effective relationships with Board members, officers, employees, and members of the business and civic community

Ability to work under high pressure situations and a stressful atmosphere and then should remain composed

Strong acumen for sales development and coaching

Strong organizational skills

Proficiency with Microsoft Office Suite

One year or more of cash handling and/or customer service experience, required

Sound knowledge of general bank operations

Strong customer relations and interpersonal skills

Must be physically present in the Bank to perform the job duties