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Duco · 19 hours ago

Strategic Account Manager

9 East 40th Street, Floor 6 New York, NY 10016

Full-time

Hybrid

Senior Level, Lead/Staff

$160K/yr - $185K/yr

10+ years exp

Duco is on a mission to reduce the time spent on data-related work by 90% through their enterprise data automation platform. The Strategic Account Manager will be responsible for the retention and growth of Duco’s largest Tier 1 strategic clients in North America, working closely with senior stakeholders to develop growth strategies and ensure client success.

Big DataOutsourcingSaaSSoftware

Comp. & Benefits

Responsibilities

Working with the most senior business stakeholders of your accounts to align on business objectives and develop plans for growth and success

Working closely with the internal “deal team” within Duco- including colleagues from Solution Consulting, regional Account Managers, and your Executive sponsor- to craft precise strategies for upsell and retention; executing on these plans in close collaboration with said colleagues

‘Walking the halls’ of your clients to identify additional areas of expansion and establish relationships with new stakeholders; refinement of master Deal Team plan as appropriate

Developing and maintaining account growth and expansion plans

Creating, nurturing and closing opportunities with existing and new business stakeholders within your accounts

Creating and managing upsell and cross-sell pipeline in Salesforce

Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs

Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients

Owning the renewal of these accounts

Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts

Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured

Being the voice of the customer within Duco. Working closely with Client Success as well as Sales Enablement to understand client challenges and development asks. Working closely with Proposition/Product leadership to drive the strategic roadmap

Partnering closely with Professional Services Commercial Lead during the pre-sales cycle to conduct client discovery, ensure solution viability and accurate estimation of implementation, resource requirements and costs

Serving as the bridge between the client’s initial "why", Solution Consultant's "what" and the Professional Services team’s "how."