Apply on Employer Site

Marsh McLennan Agency · 23 hours ago

Application Support Administrator

United States

Full-time

Remote

New Grad, Entry Level

$54K/yr - $96K/yr

Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee benefits solutions. They are seeking an Application Support Administrator to provide technical support for applications, manage user access, and ensure compliance with company policies.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance

Assist in escalating unresolved issues and provide prompt feedback to the internal customers

Managing user access and permissions, ensuring data security and compliance with company policies

Qualification

Agency Management System AdministrationHelp Desk experienceWindows Operating SystemsMS Office proficiencyCommunication skillsAttention to detailOrganizational skillsTeam collaboration

Required

Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight

Experience working in a Help Desk environment such as ServiceNow

Excellent attention to detail with proven organizational and time management skills

Ability to work within a team environment and prioritize tasks in a fast-paced environment

Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

Preferred

Proficient with the Windows Operating Systems and MS Office products

Some insurance agency experience preferred

Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote Work

Charitable contribution match programs

Stock purchase opportunities

Health and welfare benefits

Tuition assistance

401K savings and other retirement programs

Employee assistance programs

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees

https://www.marshmma.com

H1B Sponsorship

Marsh McLennan Agency has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (2)

2022 (2)

2021 (2)

2020 (4)