Helpdesk Engineer - Tier 1 jobs in United States
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K2 Integrity · 4 days ago

Helpdesk Engineer - Tier 1

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$60K/yr - $70K/yr
date2+ years exp

K2 Integrity is seeking a Helpdesk Analyst for their Information Technology team. This role involves providing Tier I support, handling common incidents, and troubleshooting user issues in a fast-paced environment.

Management Consulting
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H1B Sponsor Likelynote

Responsibilities

Basic troubleshooting of user issues/tickets
Creation/Elevation of tickets for TII Support
Solving common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup
Creating documentation
Collecting user requests and data
Carrying out of processes, like onboarding, using established procedures

Qualification

IT support experienceOffice 365Active DirectoryWindows supportIOS supportAndroid supportTroubleshooting skillsNetworking principlesSecurity principlesCommunication skillsTeam collaboration

Required

2+ years of IT and desktop support experience
Experience working with Office 365
Experience supporting Windows, IOS, and Android devices
Working knowledge of Active Directory
Ability to troubleshoot, diagnose and repair basic hardware and software issues
Ability to follow standard IT procedures, including escalation of issues when necessary
Ability to work both independently and collaboratively as a team
High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
Basic understanding of networking and security principles

Preferred

Bachelor's degree in Information Technology, Computer Science, or related field

Company

K2 Integrity

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At K2 Integrity, we are more than risk managers and compliance experts—we are architects of integrity.
dateFounded in 2009
location
New York, NY, US
people-size201-500 employees
web-link
https://www.K2Integrity.com

H1B Sponsorship

K2 Integrity has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jeremy M. Kroll
CEO & co-Founder
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Jules B. Kroll
Executive Chairman & Co-Founder
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Company data provided by crunchbase