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FirstKey Homes · 1 day ago

Resident Service Coordinator

Winston Salem, North Carolina, United States

Full-time

Onsite

New Grad, Entry Level

FirstKey Homes is dedicated to ensuring high standards in property management. The Resident Service Coordinator acts as a vital link between departments, managing vacant inventory and fostering meaningful connections with residents.

Property ManagementReal EstateRentalRental Property

Comp. & Benefits

Responsibilities

Facilitate engaging move-in orientations for new residents, showcasing the features and benefits of their home

Provide residents with essential information needed for a positive move in experience, and ensuring they feel welcomed and confident in their new home

Carry out light cleaning both inside and outside the property to enhance its appeal to potential residents

Perform routine light maintenance tasks, including changing light bulbs and air filters

Conduct thorough audits of products and inventory

Execute routine inspections, including bi-weekly assessments of vacant inventory. Effectively manage lockbox access and conduct occupancy checks

Perform various tasks such as making utility payments in person and delivering documents to local municipalities

Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties

Qualification

Microsoft OfficeFair Housing lawsYardiSimilar softwareProperty management principlesCustomer service experienceSocial PerceptivenessSpeakingDependabilityCooperationAdaptability/FlexibilityHome basicsSalesMarketing knowledgeSpanish proficiencyActive ListeningCritical ThinkingNegotiationPersuasionTime ManagementAttention to Detail

Required

High School diploma or equivalence

Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Valid driver's license

Knowledgeable of water valves, circuit breakers and other home basics

Knowledgeable of local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties

Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Negotiation — Bringing others together and trying to reconcile differences

Persuasion — Persuading others to change their minds or behavior

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do

Time Management — Managing one's own time and the time of others

Speaking — Talking to others to convey information effectively

Writing — Communicating effectively in writing as appropriate for the needs of the audience

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude

Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace