Technology Support Director - Mission Control jobs in United States
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JPMorganChase · 22 hours ago

Technology Support Director - Mission Control

position3424 Peachtree Rd Ne, Atlanta, GA, 30326, US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$190K/yr - $260K/yr
date7+ years exp

JPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. In this role, you will lead teams ensuring the operational stability, availability, and performance of production services while fostering a culture of continuous improvement.

Asset ManagementBankingFinancial Services
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Directly manage multiple areas with strategic and transactional focus to enable technology support teams to deliver end-to-end application or infrastructure service delivery for the successful business operations of the firm
Develop and oversee policies and procedures to ensure operational stability and availability
Develop and oversee monitoring of production environments for anomalies, address issues, and lead evolution utilizing standard observability tools
Ensure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process until service is restored
Oversee incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Qualification

IT service managementCloud infrastructure managementObservability toolsITIL frameworkProgramming languagesAutomation scriptingTeam leadershipProblem-solvingCommunication skills

Required

7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Demonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred

Working knowledge in one or more general purpose programming languages and/or automation scripting
Demonstrated experience with public cloud

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

JPMorganChase

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With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)

Funding

Current Stage
Public Company
Total Funding
unknown
1998-02-01IPO

Leadership Team

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Allison Beer
CEO of Card Services and Connected Commerce
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Dan Mendelson
CEO, Morgan Health
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