Care-A-Lot Pet Supply · 11 hours ago
Customer Service Clerk
Indian River, MI
Part-time
Onsite
New Grad, Entry LevelCare-A-Lot Pet Supply is a retail company focused on providing quality pet supplies and customer service. The Customer Service Clerk role involves welcoming customers, providing information, resolving problems, and ensuring outstanding guest service in a retail environment.
Animal FeedConsultingPet
Responsibilities
Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service
Provide information to customers by verifying understanding of request; answering questions; aiding and responding to customers’ needs
Initiate service by recording requests, forwarding to manager
Improve quality results by evaluating processes, recommending changes
Update job knowledge by participating in educational opportunities, along with personal research
Perform totaling of bills of sale, accepting payments and making change for customers customary in a retail environment with complete POS accuracy and accountability
Inform customers of sales, services, and upcoming store events, as well as community-wide events
Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements
Assist in floor moves, merchandising, display maintenance and store housekeeping
Assist in processing and replenishing merchandise; participates in receiving and monitoring floor stock; ensures overstock is promptly executed
Ensure all supplies are on hand, informing manager if any are needed
Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention
Adhere to all safety procedures according to company and OSHA standards
Qualification
Required
High school diploma or GED
Preferred
Customer Service Skills
Effective Communication Skills
Company
Care-A-Lot Pet Supply
Care-A-Lot Pet Supply is a pet supply company.
Founded in 1988
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase