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Metro Fire and Security · 1 day ago

Office/FX Coordinator

Gilbert, AZ

Full-time

Onsite

Entry Level

1+ years exp

Metro Fire + Security has been serving Arizona since 1972 as a full-service fire protection company. They are seeking an Office/FX Coordinator who will be the first point of contact for non-emergency calls, responsible for scheduling technicians and managing logistics.

Customer ServiceProfessional ServicesPublic SafetyTraining

Responsibilities

Answer non-emergency calls and document important information through company software

Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments

Call customers to set-up service and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes or reports, distributing keys, etc.)

Enter data into the company system and maintain logs, records of calls, activities, and other required information

Build out customer contracts and ensure all services required are included in the contract

Set up new customers in software (Profit Zoom)

Verify all dispatched service tickets and inspection reports are completed, then uploaded to system

Operate and manage a multi-line telephone console system

Use phone and computer system to direct technicians to the appropriate job sites in an efficient manner

Follow-up with customers on services needing to be completed semi-annually and annually

Perform other related duties as assigned or required by the role

Qualification

Dispatching experienceFire systemsMicrosoft Office SuiteData entry experienceMulti-tasking abilityBilingual (Spanish)CommunicationOrganizational skillsInterpersonal skillsDetail-oriented