NEOGOV · 22 hours ago
Passenger Engagement Assistant
Minneapolis/St. Paul International Airport, MN
Full-time
Onsite
New Grad, Entry Level
$26.01/hr - $35.90/hrThe Metropolitan Airports Commission (MAC) operates one of the nation’s largest airport systems, including Minneapolis-St Paul International Airport. They are seeking a Passenger Engagement Assistant to serve as the primary source of information for guests at MSP Airport, responding to inquiries and providing assistance through various communication channels.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Respond to inquiries, compliments and complaints from the public, airport guests and employees, either in person or via telephone, email, text messaging, web chat, or various social media platforms
Protect and enhance the MAC’s reputation in the community and with its various stakeholders by responding to questions and complaints in accordance with the MAC’s best practices
Utilize databases and other resources to gain extensive knowledge of MSP Airport operations in order to effectively respond to inquiries—continually keeping abreast of changes in airport facilities, services, amenities, operations, and events
Record, and sometimes provide live, public announcements and pages throughout MSP terminals
Update digital and paper databases and other information resources
Accurately log and track customer engagements to support effective customer service issues tracking and analysis
Troubleshoot problems with the maintenance and repair of all customer communications equipment
Complete and distribute a daily shift report to other Passenger Engagement Assistants to share new information and inquiry trends
Monitor and respond to inquiries from guests and the public at large via the MAC’s social media platforms in a manner consistent with MSP Airport’s established brand voice
Communicate effectively with guests to both acknowledge and celebrate positive feedback and acknowledge and correct, when possible, areas of concern
Respond to incoming messages in a timely manner
Alert supervisor of trending topics or important news that may need additional attention from MAC staff
Stay current with the MAC’s social media platforms and follow best practices with responses
Occasionally serve as the front desk receptionist to assist office visitors. This role includes opening and closing the office as directed
Validate parking for individuals attending MAC-related meetings
Perform other duties as assigned
Qualification
Required
High School Diploma or GED
Experience using social media platforms, such as Facebook, X (Twitter) or LinkedIn
Ability to follow established office procedures and best practices while responding to customers in a professional, courteous and enthusiastic manner
Excellent customer service skills
Basic proficiency with Microsoft Outlook, Word and the internet
Ability to navigate through multiple computer applications with speed and accuracy
Clear and articulate written and oral communication skills
Ability to work days, nights, and weekend shifts which may include holidays
Preferred
Post-secondary education
Professional experience interacting with customers using social media platforms, such as Facebook and X (Twitter), OR documented completion of social media coursework, either as part of a degree program or other educational pursuit
Experience working on or working closely with marketing and/or public relations teams
Experience performing data entry using Microsoft Excel or similar software
Experience using a public address paging system
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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