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FareHarbor · 21 hours ago

Manager, FareHarbor Websites

Denver

Full-time

Hybrid

Mid, Senior Level

$95K/yr - $143K/yr

4+ years exp

FareHarbor is a leading reservation software company focused on enhancing experiences for clients in the travel industry. The FareHarbor Sites Manager will drive global growth and operational excellence, overseeing cross-functional teams to optimize client retention and enhance customer experience.

ReservationsSoftwareTourismTravel Agency

Culture & Values

No H1B

Responsibilities

Lead, mentor, and develop global teams across Technical Training, and FHS Commercial and Enablement, fostering accountability, clarity, and collaboration

Inspire high performance through clear direction, consistent feedback, and professional development opportunities

Partner with regional and global leaders to define strategy, align priorities, and deliver on department and shared commercial targets

Promote a culture of ownership, innovation, and operational excellence within the commercial organization

Manage performance reviews, set objectives, and build succession plans for direct reports

Own and deliver on KPIs, including but not limited to: revenue, pitch-to-live conversion, FHS package adoption and net retained revenue

Develop and implement strategies to optimize global sales performance and new market penetration

Analyze pipeline and performance data to forecast results, identify risks, and guide data-informed decisions

Align commercial initiatives with lead generation, marketing, product, and operations to drive growth and scalability

Streamline sales and account management processes and ensure alignment between global and regional goals

Serve as the primary connector between FHS leadership, Enablement, Marketing, and Commercial Operations

Communicate performance insights, strategic direction, and outcomes clearly and persuasively across all levels of the organization

Ensure transparency and consistency in communication to maintain alignment across global regions

Represent the FHS commercial team in cross-departmental leadership forums, ensuring unified execution and messaging

Oversee global commercial performance — including conversion rates, lead quality, and sales productivity

Partner with Training and Enablement to ensure teams are equipped with the tools, knowledge, and structure needed to excel

Identify operational inefficiencies and lead initiatives to improve performance and revenue generation

Collaborate with analytics teams to track KPIs, report outcomes, and continuously refine strategies

Qualification

Management experienceRevenue growthAccount managementSaaS experienceAnalytical skillsStrategic thinkingStakeholder managementTeam developmentDecisivenessData-drivenLeadership skillsCommunication skillsOrganizational skillsAdaptabilityCollaboration