TDIndustries, Inc. · 1 day ago
Client Success Manager
Amarillo, TX
Full-time
Onsite
Senior Level
5+ years expTDIndustries, Inc. is seeking a Client Success Manager who will be responsible for building strong relationships with customers and managing their accounts. The role involves scheduling customer visits, supporting existing customers, and analyzing potential work to ensure alignment with business goals.
ConstructionIndustrialMechanical Engineering
Responsibilities
Schedules and conducts customer visits with new and existing customers
Provides support to existing customers by working quotes, managing contracts, and conducting follow-ups
Utilizes, enters, and maintains all customer activity in CRM
Participates in contract review or renewal meetings
Markets service products and capabilities with clients at events in a social environment
Performs estimating on new work and service agreements for assigned accounts
Collaborates with service operations during estimates through job turnover
Builds strong relationships both internally with customers and externally across the organization
Conducts follow-up on billing issues on all assigned accounts
Utilizes their understanding of the mechanics of contracts, associated accounts receivable needs, billings, customer portals, and legal compliance such as lien activity to best serve the customer
Analyzes potential work to ensure its scope, complexity, schedule, and other requirements fit the Service business plan
Works with the customer to develop their strategic plan to foster growth and drive sales
Maximizes success rate by utilizing an understanding of market dynamics and customer goals for a proactive approach to opportunities
Qualification
Required
5+ years of account management experience in the commercial MEP industry required
Demonstrated knowledge and experience in the commercial mechanical/service industry is required
Must be able to demonstrate strong negotiation and influencing skills
Preferred
Bachelor's degree in Marketing, Sales, or a related field is preferred
Company
TDIndustries, Inc.
TDIndustries delivers a comprehensive approach to Facility Services and Mechanical Construction.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Stokes
Chief Financial Officer
Recent News
2025-10-31
Company data provided by crunchbase