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HomeTrust Bank · 4 days ago

Item Processing Specialist

Suwanee, Georgia, United States

Full-time

Onsite

Senior Level

5+ years exp

HomeTrust Bank is a community-focused financial institution committed to providing value-added banking services. The Item Processing Specialist will be responsible for day-to-day operations in Item Processing, including handling NSF items, legal matters, and general support for bank branch offices.

BankingCommunitiesFinancial Services

Responsibilities

Subject matter expert for Item Processing

Processes NSF’s and non-post items, chargeback items, large dollar item verification, address changes, dormant account release requests, and stop payments in a timely manner

Process legal matters such as: Tax Levies, Garnishments, Freezes, Subpoenas, and Summons

Prepare adjustment such as encoding errors, duplicate presentments, and fraudulent items

Process collection items, verification of deposit and return mail processing

Performs document administration and management tasks to file, safe keep, image, and audit documents

Prepares appropriate customer correspondence and notices

Takes ownership of problem resolution on deposit products and services, identifying the issue, resolving, and following up with customer to ensure satisfaction

Assists with reviewing, processing, and performing daily operational duties including workflows

Develops and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries

Cross-trains to perform other functions and duties assigned in Deposit Operations

Maintains confidentiality and security of sensitive information

Qualification

Financial institution experienceAccounting knowledgeMicrosoft Office SuiteRegulatory understandingDetail-orientedMulti-taskingTime managementOrganizational skillsInitiative