The University of Georgia · 11 hours ago
Customer Service Specialist
Athens, GA
Full-time
Onsite
New Grad, Entry Level
$34K/yr - $38K/yrThe University of Georgia is the state’s flagship university, committed to higher education and academic excellence. They are seeking a Customer Service Specialist who will provide customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division.
Artificial Intelligence (AI)Information TechnologyRoboticsSoftware
Responsibilities
Resolve customer issues and find solutions or alternatives in a timely manner
Work as frontline cashier
Assist Customer Relations customers with inquiries
Process Departmental order
Process Appeal results
Answer switchboard – 5 Lines
Answer and/or assign all tickets via TeamDynamix
Screen and distribute incoming correspondence
Prepare letters, reports, and records as assigned
Participate in department and campus-wide activities associated with the duties and responsibilities of the position
Qualification
Required
High school diploma or equivalent
Possess in-depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems
Attention to detail, good written and oral communication skills, as well as interpersonal skills, to ensure exemplary customer service
Possess the ability to act calmly and take action in dynamic situations
Experience utilizing TouchNet, FLEX, Team Dynamix, and data analysis software such as QLIK
Lift 25 pounds
Stand or sit for many hours
Company
The University of Georgia
The University of Georgia, a land-grant and sea-grant university with state-wide commitments and responsibilities, is the state's flagship institution of higher education.
Founded in 1785
10001+ employees
H1B Sponsorship
The University of Georgia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (131)
2023 (141)
2022 (114)
2021 (72)
2020 (59)
Funding
Current Stage
Late StageLeadership Team
Mark Johnson
Chief Technology Officer, Grady College of Journalism and Mass Communication
Alan Dorsey
Professor of Physics and Associate Chief Information Officer for Research
Recent News
Alfred P. Sloan Foundation
2023-10-27
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