Duet · 2 days ago
Head of Revenue Cycle Management
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expDuet exists to reshape primary care by helping nurse practitioners (NPs) own and operate their own practices. As the Head of Revenue Cycle Management, you will lead Revenue Cycle Operations and Credentialing, ensuring the financial health of NP-owned practices through strategic direction and scalable systems.
Hospital & Health Care
Responsibilities
Own and evolve the full revenue lifecycle — including credentialing, billing, collections, and escalations — for a growing network of NP-owned practices
Design workflows that balance automation with human support, optimizing for accuracy, speed, and experience
Turn metrics into movement: Drive performance across KPIs like clean claim rate, days to pay, time to credential, and net collections
Be the go-to problem solver for high-stakes RCM and credentialing issues, jumping in to support practices with clarity and empathy
Work with Customer Success to give NPs visibility into their financial and credentialing performance — and confidence in how we’re supporting them
Build systems for proactive updates, transparent timelines, and consistently strong communication
Manage a hybrid team of in-house staff and external vendors — holding them to high standards and helping them level up
Create clear service levels, accountability structures, and escalation paths that scale with our growth
Coach your team and share knowledge across the org to raise the bar for RCM
Work closely with Product to build tools and dashboards that make RCM and credentialing seamless
Partner with Growth, Legal, and Success to get every new practice credentialed and paid fast
Bring insights to leadership on payer behavior, operational risks, and process improvements
Qualification
Required
5–10 years of experience in RCM, with a clear record of improving systems and outcomes
Startup or scaling experience — you know how to build from zero, not just optimize legacy structures
Strong vendor management chops and a data-driven mindset
Exceptional communication skills: calm under pressure, clear with customers, and able to lead through ambiguity
A bias for action and a belief in the power of NPs to transform care
Company
Duet
We're partnering with Nurse Practitioner-owned practices to radically expand primary care access and revitalize communities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Wendy Wright DNP, ANP-BC, FNP-BC, FAANP, FAAN, FNAP
Chief Clinical Officer
Company data provided by crunchbase