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Johnson & Johnson · 20 hours ago

IT Manager – ERP Application Service Maintenance

Raritan, NJ

Full-time

Onsite

Senior Level

$151K/yr - $174K/yr

7+ years exp

Johnson & Johnson is a leader in healthcare innovation, committed to improving health for humanity. They are seeking an IT Manager for ERP Application Service Maintenance to oversee service level management, application and technology portfolio management, and ensure the quality and performance of SAP ERP applications.

Hospital & Health Care

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Service Level Management

Application & Technology Portfolio Management

Incident/Problem/Change Management

Knowledge Management

Compliance Activities

Continuous Service Improvement

End-to-End experience of customers and how systems perform using industry-leading tools and approaches

Support the SAP ERP Application maintenance of all S/4 HANA, SAP BW/4HANA, SAP ECC Global Finance Business services

Improve IT Product quality by focusing on preventative measures through automation

Ensure that an agreed level of IT service is provided for all current IT services, and that future services are delivered to agreed achievable targets

Full SLM Lifecycle (Creating SLAs/OLAs/Contracts, Defining Service Level Requirements, Monitoring & Reporting on Service Levels, Performing Service Level Reviews) including CSI initiatives that improve service

Review generated forecast, pricing, and billing with partners/customers

Educate partners and users on how to engage with Application Management (AM) (portfolio changes, request catalog, etc.)

Manage NC/CAPA

Manage and maintain the portfolio of business applications under AM support and ensure CMDB data accuracy

Perform impact assessment and high-level cost estimate

Oversee Incident Management and drive solutions to build stronger more reliable SAP-Corporate Finance Business Services

Collaborate with other technology service teams to ensure incidents are efficiently investigated end-to-end with minimal hand-offs between teams

Monitor progress on the resolution of errors, manage and provide guidance in analyzing problems to identify the root cause, prioritization, and classification

Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture, IT Knowledge Structuring and Retention, IT Knowledge Access and Sharing)

Qualification

SAP ERPS/4 HANAIncident ManagementService Level ManagementApplication ManagementKnowledge ManagementContinuous Service ImprovementCollaboration

Required

Bachelor's degree in Computer Science, Information Technology, Computer Applications, or related field

7 years of experience in the job offered or in an IT Manager – ERP Application Service Maintenance-related occupation

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

This position is eligible for benefits to include medical, dental, vision and time off, as well as any others as provided for in the applicable Collective Bargaining Agreement.

Company

Johnson & Johnson

Glassdoor4.2

At Johnson & Johnson, we believe health is everything.

Founded in 1886

New Brunswick, NJ, US

10001+ employees

http://www.jnj.com

H1B Sponsorship

Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (56)

2023 (58)

2022 (59)

2021 (44)

2020 (27)