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Franciscan Missionaries of Our Lady University · 20 hours ago

Patient Access Representative - Internal Agency - Baton Rouge

Baton Rouge, LA, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Franciscan Missionaries of Our Lady University is seeking a Patient Access Representative to facilitate welcoming access to their facility. The role involves accurate data entry, insurance verification, and financial collections while ensuring a positive customer experience.

EducationHealth CareHigher EducationMedicalUniversities

Responsibilities

Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty

Represents the Patient Access department in a professional, courteous manner at ALL times

Asks patients if they may have special needs

Calls patients by name

Greets patients in a courteous and professional manner

Adheres to the Passport accuracy percentage rate of 97.5 or above on a consistent basis when registering accounts

Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change

Supports the department in achieving established performance targets

Completes training required as needed

Demonstrates reliability and dependability by reporting to work when scheduled

Calculates and collects the estimated patient portion, based on benefits and contract reimbursement as well as prior balances

Utilizes appropriate language and behavior to collect patient financial responsibility

Collects co-payments, deductibles, deposits and/or amounts due on previous accounts

Demonstrates knowledge and ability to review notes on all pre-admitted accounts and discuss with customer in a courteous and professional manner

Demonstrates knowledge and ability to review and explain previous accounts

Demonstrates knowledge and ability to complete account acknowledgement forms when appropriate

Collects cash, prints receipts, and balances cash drawers

Demonstrates knowledge of insurance plans

Verifies eligibility and obtains necessary authorizations for services rendered

Completes Medicare Secondary Payor Questionnaire

Utilizes online eligibility

Obtains authorization/verification of required insurance companies

Utilizes appropriate software and worksheets to calculate patient financial responsibility

Performs financial assessment for appropriate program assistance

Utilizes appropriate guidelines to assist patient with financial responsibility

Demonstrates accuracy in selected insurance plans (I-plans)

Serves in a team lead role (if assigned)

Participates in/assists with performance improvement initiatives and demonstrates an understanding and compliance of all department policies and procedures

Mentors and trains other associates

Acts as auditor for regulatory and billing compliance

Performs all other duties as assigned