Novartis · 4 days ago
RLT Account Customer Support Associate - East Hanover, NJ - 2 Openings
East Hanover
Full-time
Onsite
Entry Level
$64K/yr - $118K/yr
1+ years expNovartis Pharmaceuticals Corporation is seeking an Account Customer Support Associate to handle customer support activities related to Radioligand therapies. The role involves managing product administration scheduling, order management, and providing support to customers via phone and email.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
Responsibilities
Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery
Answer questions from Novartis NPS field associates to provide support to customers. Partner with cross-functional stakeholders to provide accurate and timely customer feedback
Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution
Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery. Ability to complete all calls once they have begun to ensure no interruption of service
Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e-mail) in a prompt and courteous manner
Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up
Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines
Ability to work the scheduled work hours, which generally will be an 8.5-hour shift with two paid rest breaks and an unpaid lunch break. This position will require holiday support for CS team
Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes
Qualification
Required
Bachelor's degree required
1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
Ability to manage multiple projects and consistently meet deadlines
Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
Detail oriented problem solver who can make clear-headed decisions while under pressure
Strong written and verbal skills
Ability to work a flexible staggered schedule (early mornings/ later evenings)
Preferred
Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
Oncology experience preferred
Benefits
Health, life and disability benefits
401(k) with company contribution and match
Generous time off package including vacation, personal days, holidays and other leaves
Company
Novartis
Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.
10001+ employees
H1B Sponsorship
Novartis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (27)
2023 (23)
2022 (27)
2021 (31)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$2.49BKey Investors
Bill & Melinda Gates Foundation
2024-06-19Post Ipo Debt· $2.49B
2018-02-14Grant· $6.5M
2000-05-19IPO
Leadership Team
Daniel Grant
Vice President & Global Program Head
John von Brachel
VP, Head of Content Lab
Recent News
Pharmaceutical Technology
2026-01-13
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