VCA Animal Hospitals ยท 23 hours ago
Client Service Representative Supervisor
Sacramento, CA
Full-time
Onsite
Mid, Senior Level
$24/hr - $28/hr
2+ years expVCA Animal Hospitals is seeking a highly experienced Client Service Professional to join their leadership team as a Client Service Representative Supervisor at VCA Sacramento Veterinary Referral Center. This role involves overseeing daily operations of the client service team, ensuring quality patient care, staff leadership, and operational efficiency.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Interview, train, coach, mentor, and provide disciplinary action as appropriate
Deliver on-the-job training to develop associate skill sets and communicate performance expectations
Assist in creating and conducting associate evaluations for front desk staff
Manage day-to-day client service operations at the front office and ensure smooth interdepartmental relations
Enforce hospital policies, procedures, and protocols to maintain efficiency and compliance
Identify workflow issues and recommend solutions to improve client service and operational processes
Resolve informal client complaints promptly and report trends to the Client Service Manager
Act as liaison between the front office and other department supervisors to ensure seamless communication
Assist the Client Service Manager with daily operational tasks
Handle communication of financial information to clients and doctors
Develop, implement, and maintain reporting tools and queries to manage business performance
Make sound decisions on behalf of the department that reflect the best interests of the hospital and clients
Provide recommendations for non-routine situations and potential problems
Qualification
Required
Excellent knowledge of client service and communication center operations
Strong organizational and time management skills
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Excellent oral and written communication skills
Strong supervisory and coaching skills
Self-starter and team player with problem-solving ability
Ability to lift up to 40 pounds
Minimum 2 years of leadership experience required
Flexible schedule to ensure coverage, including days, overnights, weekends, and holidays
Benefits
Medical/Dental/Vision insurance
401(k) retirement plan
Paid vacation, holidays, and sick days
Generous pet care discounts
Health and well-being programs
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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