Anderson · 1 day ago
IT Systems Administrator (Level 1)
Ballwin, MO
Full-time
Hybrid
Entry Level
$55K/yr - $70K/yr
2+ years expAnderson Technologies is a family-founded IT consulting and managed IT services provider for over 30 years in the St. Louis area and beyond. They are seeking a Systems Administrator I who will be responsible for managing larger clients' multi-office network environments and performing systems and network administration on a daily basis.
AdvertisingMarketing
Responsibilities
Monitor and maintain client computer and network infrastructure to ensure optimal performance, reliability, and security
Independently manage projects for a variety of clients
Answer customer calls and provide support to help resolve technical issues
Review systems and key indicators on a daily basis
Assist users via various channels such as in-person, phone, email, or chat, ensuring excellent customer service and satisfaction
Proactively monitor, document, and report administration activities and network operating environment information
Build knowledge of basic IT networking skills (firewalls, switches, wireless access points) as well as client’s backups and business continuity verifications
Identify opportunities to further assist clients and succeed in their environments
Support with client hardware replacements and assist in migrations
Participate in and/or facilitate status meetings with client and account team
Qualification
Required
Two years of System Administrator experience with demonstrated understanding of how to troubleshoot and resolve a variety of IT support needs
Exceptional Customer Service: Excellent interpersonal and communication skills - including strong phone skills - are essential for effectively interacting with users, understanding their needs, and providing assistance in a professional and courteous manner
Critical Thinker: Effectively combine active listening with IT knowledge to troubleshoot and resolve complex technical issues; Also know when to escalate an issue to ensure it is resolved within a timely manner
Independent: Ability to prioritize tasks and manage workload effectively without daily direction
Meticulous: Detailed and thorough in executing daily tasks to ensure accuracy and quality in deliverables
Degree: Associate degree
A+ certification
Network+ certification
Earn additional certificates in network and security protocols
Highly proficient in desktop IT technologies (Windows 10, 11, Mac OS X, Microsoft offerings including Microsoft 365, Azure, etc.)
Strong security certifications or specified training/experience
Understanding of Windows registry, group policies, event logs, application log files and other configuration/information files
Understanding backup applications and hardware
Windows Server installation, configuration, and administration
Active Directory management and troubleshooting
Microsoft Server installation, configuration, and administration
Microsoft 365 services implementation, configuration, and administration
A good understanding of networking (TCP/IP, DNS, DHCP) and Internet fundamentals
A broad understanding of Storage and Virtualization technologies
High understanding of AV systems and helping end users navigate sharing challenges
Preferred
CompTIA A+
CompTIA Network+
CompTIA Security+
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Paid time off
Vision insurance
Company
Anderson
Anderson is a full-service marketing agency offering strategy, creative development, digital, data intelligence, media planning services, and content production.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Stoker
Chief Operating Officer
Company data provided by crunchbase