Helion · 1 week ago
IT Field Engineer
Horsham, PA
Full-time
Onsite
Mid Level
$55K/yr - $70K/yr
3+ years expHelion Technologies Inc is the nation's largest IT Managed Services Provider dedicated to the automotive and dealership industry. The IT Field Engineer will provide on-site support to resolve escalated tickets, handle break/fix tasks, and deliver exceptional customer service across multiple client locations.
EnergyEnvironmental EngineeringRenewable Energy
Responsibilities
Monitor ticket queue in Auto Task for escalated tickets from the service desk regarding issues that could not be fixed remotely
Create tickets for walk-up issues while on-site
Deploy and troubleshoot issues with networking equipment (switches, routers, data drops, wireless access points and other hardware)
Collaborate with vendors to resolve software and hardware issues
Perform site surveys for wireless coverage, drop locations, building moves/expansions, and project preparation
Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing
Collaborate with additional Helion departments when necessary
Load and unload automobiles of equipment, PC’s and other hardware
Track, document & submit expense sheet with receipts each month to Manager
Qualification
Required
CCNA
Microsoft 365 Certified: Modern Desktop Administrator Associate
MD-100 (Windows 10 exam) and MD-101 (Managing Modern Desktops exam)
MS-101 (Microsoft 365 Mobility and Security exam)
Must have personal vehicle to travel to client locations in Philadelphia, PA and surrounding area
Must download the MileIQ app
Ability to Commute: Horsham, PA 19044
Preferred
On-site IT Support: 3 years
Willingness to travel: 75%
Benefits
Work From Home for most positions
Paid certification training materials & exam reimbursement
100% company-paid medical premiums (individual coverage) + company-funded HRA
Dental & Vision Insurance
Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
401(k) with company match
Company-paid Life & Long-Term Disability insurance
Supplemental life & short-term disability options
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance
Company
Helion
We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity.
201-500 employees
H1B Sponsorship
Helion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$1.04BKey Investors
Nucor CorporationSam AltmanDustin Moskovitz
2025-01-28Series F· $425M
2023-09-27Corporate Round· $35M
2021-11-05Series E· $500M
Leadership Team
David Kirtley
Founder and CEO
Chris Pihl
Co-Founder, CTO
Recent News
2026-01-12
2025-12-24
Company data provided by crunchbase