At Home Care Hospice · 1 day ago
Client Success Manager / Senior Living
US-ME-PORTLAND
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expAt Home Care Hospice is part of PharMerica, a company focused on delivering personalized pharmacy care through dedicated local teams. The Client Success Manager, Senior Living is responsible for cultivating and maintaining client relationships, ensuring customer satisfaction with pharmacy services, and managing issue resolution to retain clients.
Health CareWellness
Responsibilities
Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients
Works with the Senior Living team to manage PharMerica’s Clients and customers
Conducts and documents meetings with assigned clients
Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements
Owns client issue escalation and resolution process
Prepares for and participates in a client review process to include maintaining documents for such review
Documents Client retention, upselling activities, and interactions, in PharMerica’s designated CRM platform
Owns proving insight and recommendations on pricing negotiation and contract renewals
Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
Prepares quarterly business review materials and client engagement call materials as assigned
Conducts routine client-facing training for PMC products, tools and resources
Provides educational materials to facilitate compliance with PMC procedures, tools and resources
Supports solution selling or up-selling of PharMerica products and services
Ensures an overall positive experience for the assigned client base
Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions
Compiles Client reports and assists with CRM data management and issue resolution management
Attend PharMerica corporate/networking events and conferences, as needed
Mentor other associates as needed or required
60-70% Travel Required
Performs other tasks as assigned
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Qualification
Required
3 or more years' experience in client management (customer service) or sales in Long-Term Care
Bachelor's Degree in business or related field
Ability to present to all levels of management
Excellent time-management skills
Basic computer skills
Advanced Microsoft Office proficiency
Outstanding problem solving skills
Experience in root cause analysis
Able to collaborate cross-functionally
Experience working within a team
Preferred
Licensed pharmacy technician, RN, LPN preferred
SalesForce and Axiom experience
Previous experience in a project management and client-facing customer service role
Strong background in administrative management with the ability to manage multiple priorities and deadlines at once
Strong experience in business writing
Benefits
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Results Driven (unlimited) Time Off
Tuition reimbursement
Non-retail/Closed-door environment
Annual Incentive Bonus
Company
At Home Care Hospice
AT Home Care is owned and operated by caring individuals with over 40 years of Health Care and Clinical expertise, and is the largest independent home health care agency in Virginia.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase