Dr. Phillips Center for the Performing Arts · 1 day ago
Event Services Manager
Orlando, FL
Full-time
Onsite
Mid, Senior Level
3+ years expDr. Phillips Center for the Performing Arts is seeking an Event Services Manager to oversee the comprehensive client and guest experience for various non-ticketed events. The role requires exceptional collaboration and communication skills while managing event logistics, client relationships, and ensuring a first-class experience.
AssociationHealth CareNon Profit
Hiring Manager
Tisha Jarquin
Responsibilities
Manage and execute all non-ticketed external and internal events, building strong client relationships while securing event details
Support clients with creative floor plan designs, comprehensive audio-visual plans, creative menu proposals, detailed banquet event orders, and event timelines for distribution to all internal operations teams and clients
Develop accurate service and equipment estimates aligned with client budgets while strategically identifying upselling opportunities in partnership with Sales, F&B and Production teams to recommend enhancements to increase event revenue
Provide first-class client experience by partnering with clients providing them with a consultative approach to servicing their events
Ensure timely & detailed communication, host and engage clients with professionalism and diplomacy, and conduct thorough facility tours for clients and third-party partners to showcase the venue
Oversee the planning and distribution of all event information, production details, and timelines to operation teams within the building
Collaborate in internal meetings to anticipate challenges, review logistics, and ensure flawless event execution
Coordinate closely with external vendors through pre-event planning, on-site execution, and post-event follow-up, navigating the challenges of overlapping shows and complex load-ins/loadouts to ensure seamless operations and minimize the impact on all stakeholders
Submit client invoices and internal finance documentation for all event services and rentals, ensuring accurate coding and timely payments to support departmental operations and revenue success
Serve on-site as primary client liaison, providing leadership to operations teams and vendors throughout event setup, execution, and breakdown
Act as the manager on duty, proactively addressing and resolving all guest needs
Lead post-event debriefs with internal teams to evaluate successes, identify opportunities for improvement, and capture lessons learned for future events
Manage internal events and all related financials with accuracy, fostering strong relationships with internal clients to ensure seamless and successful event execution
Cultivate industry relationships and attend trade shows, networking events and professional meetups to stay informed on trends and best practices in the events industry
Maintain composure under pressure while working effectively with internal and external clients, including high-touch or demanding guests, demonstrating patience, tact, diplomacy and consistently upholding the Dr. Phillips Center standards of excellence
Able to effectively communicate in English in both written and oral forms
Other duties as assigned
Qualification
Required
Manage and execute all non-ticketed external and internal events, building strong client relationships while securing event details
Support clients with creative floor plan designs, comprehensive audio-visual plans, creative menu proposals, detailed banquet event orders, and event timelines for distribution to all internal operations teams and clients
Develop accurate service and equipment estimates aligned with client budgets while strategically identifying upselling opportunities in partnership with Sales, F&B and Production teams to recommend enhancements to increase event revenue
Provide first-class client experience by partnering with clients providing them with a consultative approach to servicing their events
Ensure timely & detailed communication, host and engage clients with professionalism and diplomacy, and conduct thorough facility tours for clients and third-party partners to showcase the venue
Oversee the planning and distribution of all event information, production details, and timelines to operation teams within the building
Collaborate in internal meetings to anticipate challenges, review logistics, and ensure flawless event execution
Coordinate closely with external vendors through pre-event planning, on-site execution, and post-event follow-up
Submit client invoices and internal finance documentation for all event services and rentals, ensuring accurate coding and timely payments to support departmental operations and revenue success
Serve on-site as primary client liaison, providing leadership to operations teams and vendors throughout event setup, execution, and breakdown
Act as the manager on duty, proactively addressing and resolving all guest needs
Lead post-event debriefs with internal teams to evaluate successes, identify opportunities for improvement, and capture lessons learned for future events
Manage internal events and all related financials with accuracy, fostering strong relationships with internal clients to ensure seamless and successful event execution
Cultivate industry relationships and attend trade shows, networking events and professional meetups to stay informed on trends and best practices in the events industry
Maintain composure under pressure while working effectively with internal and external clients, including high-touch or demanding guests
Able to effectively communicate in English in both written and oral forms
This position requires the ability to work a variable schedule to include evenings, weekends, and holidays to meet operational needs
Preferred
Associate's or Bachelor's degree in Events, Hospitality, Business Administration, or related field strongly preferred
Minimum of 3-5 years of event management experience. CMP strongly preferred
Proficient in office system skills (incl. Excel, Word, PowerPoint, Outlook). Must be able to complete moderately complex mathematical functions
Event Industry Software knowledge (Momentus Elite, Tripleseat and Social Tables a plus)
Ability to plan, prioritize, organize and multi-task in a fast-paced environment
Creative problem-solving skills and high enthusiasm for the events industry
Outstanding interpersonal, client relations and guest service skills. Expertise serving sophisticated clientele
Strong work ethic with limited supervision
Company
Dr. Phillips Center for the Performing Arts
The Dr. Phillips Center for the Performing Arts is so much more than a place. So much more than a stage.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher Stone-Husocki
Manager, Partnerships
Keaton Kovacs
Strategic Partnerships Sales Manager
Recent News
Seattle TechFlash
2025-08-01
The Orlando Sentinel
2025-04-26
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