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Kansas Department of Health and Environment · 11 hours ago

Customer Success Representativ

Shawnee County, KS

Full-time

Onsite

Entry Level

$17.78/hr - $17.78/hr

2+ years exp

Kansas Department of Health and Environment is dedicated to improving and protecting the health and well-being of all Kansans. The Customer Success Representative will be responsible for the intake and accuracy of mailed applications, answering complex telephone calls, and providing detailed instructions to applicants regarding their requests for vital records.

AssociationFinanceHealth CareWaste Management

No H1B

Responsibilities

Will be responsible for the intake and accuracy of mailed in applications

Proofreads each received request to ensure proper coding

Responsibility of deciding what documentation is acceptable to properly finish each request

Responsible for deciding if the included funds are correct or if more funds are needed

Decide if all parts of the request are included, if not this position will contact each customer and indicate to the customer what documentation is needed to correctly complete the order

Answer Main Telephone Line: Answer complex telephone calls for the Office of Vital Statistics which are forwarded from the general information telephone system

Ask appropriate questions in order to direct calls to the proper unit and/or person within Vital Statistics

Responds to inquiries concerning requests for certified copies that have been previously made to this office by utilizing the audit trail and interpreting data recorded to determine if a transaction has been received and what action has been taken by this office

Make the decision to issue replacement copies

Gives detailed instructions for the priority mail services and the use of the credit card billing service

Places calls to applicants to clarify eligibility to receive requested record(s)

Determines when it is necessary to advise the applicant of the need to provide additional documentation and what type (additional ID, legal document, authorization releases, etc.) in order for this office to release the record

Maintain a detailed knowledge of Vital Statistics state statutes, regulations, rules, procedures, and office policies governing certificate issuance

Work special projects: Learn processes for special projects for various units within the Office of Vital Statistics

Perform duties associated with special project independently, requesting assistance as needed

Use computer to wand the invoice to record mail out information on the Vital Trak

Checks the request to make sure we have the correct amount of copies requested and checks eligibility of recipient

Checks name, date and place of event on certificate and compares it against the request

Places receipt, certificate and any original documents sent in with the request into envelope for mail out

Make copies of requests or forms as needed

Qualification

Customer service experienceAttention to detailWordExcelPowerPointAccessProofreadingExperience handling customers by phoneMail room experienceOral communicationWritten communicationConfidential information

Required

High School, GED

Valid Driver's License - Incumbent is required to have and maintain a valid driver's license when operating a state vehicle, a private vehicle, or a rental vehicle for the benefit of the State

Two years of experience in general office, clerical and administrative support work. Education may be substituted for experience as determined relevant by the agency

Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions

In accordance with K.S.A. 65-2402(b), any person offered a position of employment in the Office of Vital Statistics will be required to be fingerprinted and to submit to a state and national criminal history record check for the purpose of identification verification and the determination of the applicant's eligibility to perform tasks within the Office of Vital Statistics