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Phoenix House California · 1 week ago

Clinical Quality Specialist

Santa Ana, CA

Full-time

Onsite

New Grad, Entry Level

Phoenix House California is dedicated to providing quality substance abuse treatment and mental health services. The Clinical Quality Specialist is responsible for overseeing data collection, analysis, and quality assurance to ensure compliance with contract requirements and improve service quality.

Addiction TreatmentHealth CareMental HealthOutpatient CareRehabilitation

Growth Opportunities

Responsibilities

Collection of data, which is evaluated, analyzed and reported to ensure contract and grant requirements are met

Prepare written reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions. Findings are reported back to Program Directors to ensure data drives program related goals

Drives the tools and analysis necessary to improve decision making and performance across all programs

Generates weekly and monthly reports utilizing Electronic Health Record to measure compliance and report program progress to county and state funders

Works with IT and QA team members to develop QI monitoring tools and develop reporting tools/reports

Working with the Director of Training and Quality Assurance and Program Director or designee develops a Quality Management Plan and system for quarterly review for the affected program; produces associated reports

Ensure proper CARF documentation for QR meetings are completed and uploaded

Regularly Reviews client charts and associated records at periodic intervals to ensure compliance with County, State, and CARF requirements

Assesses whether clients receive the appropriate level, type and amount of services in an appropriate setting

Assures compliance with established record keeping standards

Evaluates the quality of services provided compared to clinical best practice guidelines

Assist and conduct utilization review for the facilities insurance clients on an as-needed basis

Develops and monitors clinical and administrative processes to assure the quality of care and regulatory compliance

Enter client data and new staff data into the Electronic Health Record as needed

Working with the Program Director or designee develops 'standards of care' for program participants; provides oversight to assure compliance with 'care' standards

Leads or participates in workgroups to improve clinical services or processes

Plans and provides training on relevant topics to clinicians, consumers, and Phoenix House staff, including current EBP groups required by our contracts or Phoenix House Clinical Leadership

Plans and provides Electronic Health Record specific training for staff

Assesses compliance with record-keeping standards, appropriateness of services provided, and/or determines the need for additional services

Performs a variety of complex and independent activities involved in the collection, analysis, documentation, and interpretation of data related to quality improvement

Meets regularly with multi-disciplinary team members concerning client and program issues; assists in the development or modification of procedures for improvement of services

Develops forms and procedures to track and compile information and apply appropriate data analysis techniques to maintain tracking statistics

Maintains liaison with other provider agencies’ Quality Assurance, Utilization Review, and Risk Management offices as well as related administrative departments; represent Phoenix House on various quality audit and review committees

Stays abreast of new developments in the field of Quality Assurance/Improvement as related to mental health, recommend new policies, and revise existing policies/procedures for compliance with all applicable laws and standards

Assists in the process records requests

Leads or participates in other projects as assigned

May assists in the preparation of grant proposals

Analyzes and recommends positions on policy/procedural/clinical issues, and proposals

Consults regarding case/issue specific clinical questions

Maintains provider relations

Represents Phoenix House at meetings, training events, and conferences

Provides technical assistance and consultation to clinicians and staff

Ensures compliance with local, state, and federal confidentiality laws and regulations

Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time

Attends and participates in program and all staff meetings

Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others

Other duties as assigned

Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time

Attends and participates in program and all staff meetings

Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others

Other duties as assigned

Qualification

Quality AssuranceData AnalysisElectronic Health RecordSubstance Abuse ExperienceEvidenced-Based TreatmentMS Office ProficiencyCrisis ManagementBilingual in SpanishCommunication Skills

Required

High school diploma or its equivalent; and be registered as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS)

Minimum of a high school diploma or its equivalent; and be Certified as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS)

Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy

Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For– Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking

Proficiency in MS Office systems

Ability to utilize an electronic healthcare record

Establish and maintain effective working relationships with others

Communicate effectively with others both orally and in writing

Ability to work effectively in a fast-paced changing environment

Ability to establish and consistently enforce appropriate boundaries with patients

Ability to model positive behavior and demeanor

Understanding of addiction, co-occurring models, and treatment modalities

Understanding of patient development and family systems

General understanding of the residential medical model of treatment, SUD treatment practices, group facilitation utilizing Evidenced Based Treatments and continuing care practices that lead to successful discharge transitions for all assigned patients

Excellent time management and organizational skills

Strong crisis management, conflict resolution, and de-escalation skills

Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative

Skills and ability to engage and develop a rapport with patients and families of various backgrounds