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Akkodis · 20 hours ago

Help Desk Specialist

Richmond, VA

Contract

Onsite

Entry, Mid Level

$20/hr - $22/hr

2+ years exp

Akkodis is seeking a Senior Help Desk Specialist for a 12-month contract in Richmond, VA. The role involves troubleshooting mobile device issues, managing cellular lines of service, and maintaining the mobile device management environment while collaborating with internal partners and vendor teams.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

S PRATEEK

Responsibilities

Troubleshoot and resolve mobile device issues or problems with device hardware and software

Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed

Lead day to day enrollment/provisioning/monitoring of smartphones

Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices

Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues

Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)

Utilize ServiceNow for asset & incident management

Manage mobile devices in Workspace UEM

Use Excel & Google Sheets formulas for analyzing, recording, & reporting

Qualification

Mobile Device ManagementServiceNowIT asset managementHelp desk supportITIL Certification

Required

High school diploma, GED or equivalent certification

At least 2 years of experience with help desk & Level 2 (L2) support

At least 2 years of experience in IT asset management

At least 1 years of experience with Mobile device support

At least 2 years of experience with ServiceNow

Preferred

Bachelor's degree

ITIL Certification

5+ years of experience with help desk & L2 support

4+ years of experience in IT asset management

4+ years of experience with Mobile Device Management support

4+ years of experience with ServiceNow

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Additional voluntary benefits

An EAP program

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)