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Mary Washington Healthcare · 1 day ago

Senior Office Coordinator-Full Time Days/Evenings

Spotsylvania, VA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Mary Washington Healthcare is seeking a Senior Office Coordinator to join their team. The role involves obtaining and verifying patient insurance information, performing scheduling functions, and ensuring effective day-to-day operations within the Medical Imaging department.

Health CareHospital

Responsibilities

Trains, orients, and provides oversight to office coordinators in collaboration with leadership

Participates in efforts to maintain retention in the department and provides mentoring and coaching when needed

Maintains database(s) and ensures data integrity by monitoring data entered by office coordinators, trending recurrent issues and identifying discrepancies, facilitating corrective action and education

Collaborates with leadership to identify quality assurance trends and provide corrective action

Maintains accuracy rate in accordance with departmental quality goals, as well as ensuring proper identification checks are

Collaborates with colleagues in one-on-one and group settings to identify concerns and recommend solutions

Monitors and performs cancelations/reschedule from the cancellation list

Maintains call center logs

Performs Office Coordinator coverage and duty assignment as requested by leadership

Greets all customers in a courteous and professional manner. Addresses customers’ needs efficiently, effectively, and confidentially. Provides excellent customer service and supports the facility annual customer service goals

Answers telephones courteously, professionally, and promptly. Screens and transfers telephone calls or takes messages as appropriate

Assists in the handling of various patient financial matters

Schedules tests as ordered by a physician or his/her staff through appropriate scheduling software

Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements. insurance cards and valid ID card

Collects required co-pays by referencing insurance cards

Obtain authorization information from insurances via their website as applicable

Monitors scheduling work-lists to ensure timely scheduling and insurance verification

Provides patients and/or physicians’ offices instructions for proper pre-procedure preparation

Communicates with insurance companies to determine appropriate benefits, required co-pays, documents pre-authorizations, and prorates bills with management approval, to accurately secure proper reimbursement from insurance companies and patients

Maintains an organized and efficient work area

Associates are kept informed of activities and delays

Monitors appropriate reports. Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently

Enters all necessary pre-authorization documentation into Radiology Management Systems (RMS) via the revised schedule information screen to ensure correct transfer of information for billing, and efficient follow-up with patients/guarantors and third-party payers

Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process

Performs other duties as assigned

Qualification

EPIC EMRCPTICD-10 codesPatient billing experienceInsurance terminologyBasic computer skillsMulti-taskingLeadership experienceCommunication skillsCritical thinking