Limelight Hotels · 2 weeks ago
Guest Service Agent - Limelight Mammoth
Mammoth Lakes, CA
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expLimelight Hotels by Aspen One provide authentic and contemporary connections to their communities. The Guest Service Agent is responsible for driving guests to and from local locations, assisting the front desk, and ensuring a high standard of cleanliness and service.
Food and BeverageHospitalityHotelTravel Accommodations
Responsibilities
Pick up and deliver guests to various local locations as scheduled by the Front Desk
Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
Know about all daily hotel functions, locations, and times for appropriate guest direction
Maintain constant communication with Front Desk for itinerary changes and guest requests
Check inside and out of vehicles for cleanliness
Clean inside and outside of vehicles when needed
Check all essential fluids including oil and brake fluid and check the tire pressure
Report any problems with the vehicles to Front Office Manager
Follow baggage tagging procedures and ski storage procedures
Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
Fill out vehicle maintenance checklists as directed
Report all accidents accurately filling out incident reports immediately
Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
Other duties as assigned
Qualification
Required
Must be over 18 years of age
A valid driver's license is required
High School Diploma or high school equivalent preferred
One year of guest/ customer service skills preferred
Knowledge of hotel fire and safety procedures and assist in emergency and security procedures as directed by management
Knowledge of product or service (example retail product, food & beverage products)
Knowledge of company policies and procedures
Proficiency in communicating clearly both verbally and in writing to team members and customers
Ability to work in collaboration with others to achieve team goals
Assist in emergency and security procedures as directed by management
Ability to maintain the cleanliness of work area
Ability to engage with customers in a positive and helpful manner
Ability to always drive safely
Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend
Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Preferred
High School Diploma or high school equivalent preferred
One year of guest/ customer service skills preferred
Benefits
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Other company perks
Paid Time Off Programs
Paid Leave Programs
Other company perks
Company
Limelight Hotels
Limelight Hotels is a hotel chain that provides hospitality and accommodation services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lize Guerin
Lead Concierge/ Partnership Manager
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