Apply on Employer Site

The Culinary Institute of America · 10 hours ago

Operations Coordinator

San Antonio, TX

Full-time

Onsite

Entry, Mid Level

$20/hr - $22/hr

2+ years exp

The Culinary Institute of America is seeking an Operations Coordinator responsible for supporting the daily activities of the Hospitality Academy and non-degree programming. This role involves overseeing logistics, managing events, and ensuring a high-quality experience for students and guests.

CookingEducationNon Profit

Responsibilities

Oversee and monitor logistics for all Hospitality Academy and non-degree programs, ensuring accurate scheduling of space usage and acting as the point of contact for internal teams regarding timing and program details

Schedule and manage the planning for diverse events, including Academy events, networking mixers, advisory committee meetings, and other non-degree classes

Manage billing for Academy programs and oversee the requisition, organization, and maintenance of supplies for all programs. Exercise best practices regarding cost control, inventory management, and purchasing systems

Support the creation and production of curriculum materials (presentations, study guides), manage the mentorship program, and monitor weekly enrollment reports to suggest program additions or cancellations as needed

Maintain students records as per SOPs and accreditation guidelines including archiving of rosters and managing completions in the registration system

Act as the primary liaison for Academy students, ensuring awareness of curriculum and schedules, and following up on satisfaction levels through survey results

Provide a fun, welcoming, and safe experience for non-degree guests. Greet guests for classes, assist with questions, and maintain the highest standards of customer service

Communicate in a timely and concise manner regarding all internal/external emails and guest requests. Effectively relay program details to all internal departments to ensure smooth execution

Assist Instructors during classes. This includes mise en place, setting classrooms, and supporting guests with program needs

Prepare all classroom and kitchen spaces in advance. Responsibilities include printing rosters and menus, organizing uniforms/aprons, setting up ingredients, and managing post-class breakdown and cleaning procedures

Maintain up-to-date Standard Operating Procedures (SOPs) for all programs to ensure efficiency

Support leadership in prospecting new business opportunities by responding to leads

Continuously identify ways to improve productivity, leverage resources, and elevate the standard of excellence in all client interactions

Any and all other duties as assigned

Qualification

Event ManagementHospitality OperationsProject Management SystemsMS Office SuiteCustomer ServiceCommunication SkillsOrganizational SkillsProblem SolvingTime ManagementInterpersonal Skills

Required

Associate degree or significant work experience in lieu thereof

Minimum of two (2) years of experience in event management or hospitality operations

Excellent written, verbal communication, and presentation skills required

Must have demonstrated ability in organizational, time management, problem solving and interpersonal skills

Excellent customer service and conflict resolution skills

Must display a high level of energy and self-motivation

Exceptional organizational skills

Demonstrated ability to show a high level of service responsiveness to customers

Ability to use sound judgment and discretion in handling sensitive information with confidentiality and discretion

Must have a proven, consistent track record showing the ability to work with all levels within an organization

Strong computer experience, which must include abilities to work effectively with project management systems and MS Office suite products, i.e. Word, Excel, PowerPoint

Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Ability to work a flexible work schedule, including nights and weekends, as required by business needs

Regular work requires the use of a computer, sometimes more than eight (8) hours per day

Regular work requires a great deal of sitting and standing for extended periods

Ability to lift and carry up to twenty-five (25) pounds

Benefits

Medical coverage available at no cost to qualifying employees

Dental insurance

Vision insurance

Life insurance

Short and long term disability insurance

Retirement savings plan with high employer contributions

A generous paid time off program

And more!

Company

The Culinary Institute of America

As the thought leader for the food world, the CIA develops and delivers vital initiatives through strong partnerships with education and industry leaders such as Harvard, Stanford, MIT, Marriott, Compass Group, and Hestan.

Founded in 1995

Hyde Park, New York, USA

501-1000 employees