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Tularosa Communications · 22 hours ago

Help Desk Technician

Tularosa, NM

Full-time

Onsite

Entry Level

2+ years exp

Tularosa Communications is a dynamic company in the telecommunications sector seeking a Help Desk Technician to join their Managed Services Department. The role involves providing technical assistance, troubleshooting issues, and ensuring customer satisfaction through effective communication and problem-solving.

Customer ServiceInternetTelecommunications

Responsibilities

Serve as the first point of contact for technical assistance via telephone, email, or our Help Desk ticketing system

Perform remote troubleshooting using diagnostic techniques to identify and resolve issues

Provide accurate information regarding business-related products and services

Document and manage customer issues in our ticket database

Guide customers through problem-solving processes and follow up to ensure resolution

Conduct daily status checks and troubleshoot computer-related issues

Install, modify, and repair computer hardware and software

Manage and resolve help desk requests efficiently and communicate status updates to end users

Perform additional duties as assigned by management

Qualification

PC troubleshootingNetworking troubleshootingA+ certificationNetwork+ certificationCustomer service skillsCritical thinkingProblem-solvingCommunication skillsTeam collaboration

Required

A minimum of two years' experience in a systems or network-related field or an equivalent combination of education and experience

Proficiency in PC and networking troubleshooting

Strong critical thinking and problem-solving abilities

Valid driver's license and completion of Network+ and A+ certifications

Strong communication and customer service skills to interact effectively with both technical and non-technical users with the ability to de-escalate customer situations

Ability to work collaboratively in a team-oriented environment

Availability to work on-site in Tularosa, NM is required