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State of Colorado · 6 days ago

Bilingual Compensation Insurance Specialist I.

Denver, CO

Full-time

Hybrid

Mid Level

$24.45/hr - $29.58/hr

4+ years exp

The State of Colorado is committed to keeping Colorado strong and competitive through the Department of Labor and Employment. They are seeking a Bilingual Compensation Insurance Specialist I to provide accurate information regarding Workers’ Compensation and facilitate dispute resolution while utilizing bilingual skills.

AssociationHealth CareNon Profit

No H1B

Responsibilities

Serve as the front line of communication to disseminate accurate information to injured workers, attorneys, insurance carriers, employers, and other interested parties regarding their rights and obligations under the Workers’ Compensation Statutes and Rules of Procedure

Serve in an early intervention capacity to facilitate the resolution of disputes between two parties

Support other units with the Division of Workers’ Compensation by fielding questions regarding their area of expertise

Support is provided through the DOWC Customer Service Call Center and as front line staff at the public facing service desk

Fulfill claim copy requests to claim parties

Fulfill background search results to requesting parties

Utilize fluent English/Spanish bilingual skills (speaking, reading, and writing) on an as-needed basis, including answering inquiries for DOWC or CDLE customers, participating as a panel member to evaluate Spanish speaking and writing skills for job applicants, and written translation of Division statutes, documents, forms and brochures from English to Spanish, and Spanish to English, for publication

Qualification

Workers' Compensation KnowledgeBilingual (English/Spanish)Call Center ExperienceClaims AdjustingCustomer Service Skills

Required

Must be a current resident of Colorado

Must pass a thorough background check prior to employment which will include the E-Verify process

Must be fluent (read, write, speak) in both English and Spanish

Four and half (4.5) years of relevant experience in an occupation related to the work assigned to this position to include: workers' compensation duties and processes, risk management, claims adjusting or insurance industry

Customer Service in a Call Center environment and/or Direct Customer Support through dedicated platforms involving intermediate to complex data entry

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four and half (4.5) years